Remote E-commerce Operations Lead - WhatJobs Direct Bloemfontein

Placements24; Bloemfontein; Hybride; ZAR 750 000 - 1 100 000; Plein temps

Avantages offerts par ce poste

Fully remote

Bonuses possible

Growth opportunities

Remote work training

Résumé du poste

Placements24 is seeking an experienced Remote E-commerce Operations Lead to manage and optimize all aspects of online retail operations. You will oversee the e-commerce platform, order fulfillment, and customer service to ensure a seamless shopping experience from product availability to delivery.

The ideal candidate has 5+ years in e-commerce operations, strong analytical skills, and a proactive approach to improving efficiency and growth in the digital retail space.

Qualifications

• Minimum 5 years in e-commerce operations, logistics, or related field.
• Proven track record of optimizing online retail operations.
• Strong understanding of e-commerce platforms and shipping processes.
• Excellent analytical, project management, and organizational skills.

Responsabilités

• Oversee daily e-commerce platform operations, uptime and user experience.
• Manage inventory across online channels with fulfillment partners.
• Streamline order processing, shipping, and returns to cut costs.
• Develop strategies to improve conversion rates and AOV.
• Collaborate with digital marketing to align ops with campaigns.
• Monitor KPIs and provide actionable insights to management.
• Manage relationships with 3PL providers and vendors.
• Ensure compliance with e-commerce regulations and data privacy.
• Troubleshoot issues on the platform and drive process automation.

Connaissances

E-commerce ops

Shopify

Magento

WooCommerce

Data analytics

Project management

Remote collaboration

Excel

Formation

Bachelor's degree

Outils

Google Analytics

Description du poste

About the Role

Our client is seeking an experienced and highly organized Remote E-commerce Operations Lead to manage and optimize all aspects of their online retail operations. This is a fully remote position, allowing you to work from anywhere, with a primary focus on overseeing our client's e-commerce platform, order fulfillment, and customer service for their online presence. You will be responsible for ensuring a seamless online shopping experience, from website functionality and product availability to efficient order processing and timely delivery. The ideal candidate will have a strong background in e-commerce operations, exceptional problem-solving skills, and a proactive approach to driving efficiency and growth in the digital retail space. This role is critical for scaling our client's online business and requires a candidate who thrives in a remote, independent work environment.

Key Responsibilities

• Oversee the daily operations of the e-commerce platform, ensuring website uptime, performance, and user experience.
• Manage inventory levels across all online channels, coordinating with fulfillment partners to ensure stock accuracy.
• Streamline order processing, shipping, and returns procedures to enhance efficiency and reduce costs.
• Develop and implement strategies to improve conversion rates and average order value.
• Collaborate with digital marketing teams to align operational capabilities with promotional campaigns.
• Monitor key e-commerce metrics and KPIs, providing regular reports and actionable insights to management.
• Manage relationships with third-party logistics (3PL) providers and other operational vendors.
• Ensure compliance with all relevant e-commerce regulations and data privacy standards.
• Troubleshoot and resolve operational issues that may arise on the e-commerce platform.
• Continuously identify opportunities for process improvement and automation within e-commerce operations.

Requirements

• A minimum of 5 years of experience in e-commerce operations, logistics, or a related field.
• Proven track record of managing and optimizing online retail operations.
• Deep understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), order management systems, and shipping processes.
• Strong analytical skills with the ability to interpret data and drive decisions.
• Excellent project management and organizational skills.
• Proficiency in MS Excel and experience with e-commerce analytics tools (e.g., Google Analytics).
• Exceptional problem-solving and critical thinking abilities.
• Strong communication and collaboration skills, essential for a remote team.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Bachelor's degree in Business Administration, Operations Management, or a related field is preferred.

Benefits

• Fully remote position with the flexibility to work from anywhere.
• Competitive salary and potential for performance-based bonuses.
• Opportunity to significantly impact the growth of an online business.
• Professional development and training catered to remote work and e-commerce.
• Collaborative online work environment with a dedicated team.
• Contribution to shaping the future of online retail operations.