Online Store Operations Manager

Placements24; Johannesburg; Hybrid; ZAR 520,000 - 720,000; Full time

Benefits offered by this job

Bonuses

Remote work

Health insurance

Home office allowance

Professional development

Job summary

Placements24 is seeking an Online Store Operations Manager to lead e-commerce fulfillment and logistics from a remote capacity. You will ensure timely order processing, accurate inventory, and optimization of the end-to-end e-commerce supply chain while collaborating with marketing, customer service, and logistics partners to deliver a seamless click-to-delivery experience.

The role emphasizes strong operational discipline, remote team coordination, and a proactive approach to efficiency and

Qualifications

• Proven experience in e-commerce operations, logistics, or supply chain management.

Responsibilities

• Oversee all aspects of online order fulfillment, including processing, picking, packing, and shipping.
• Manage and maintain accurate inventory levels across all e-commerce platforms and warehouses.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance delivery times.
• Coordinate with third-party logistics providers to ensure reliable and cost-effective shipping solutions.
• Monitor KPIs for operations and implement corrective actions as needed.

Skills

E-commerce operations

Logistics management

Supply chain management

WMS knowledge

Inventory control

Analytical skills

Project management

Remote team leadership

Order management systems

Tools

WMS software

Order management system

Job description

About the Role

Our client is seeking a highly organized and results-driven Online Store Operations Manager to lead their e-commerce fulfillment and logistics in a remote capacity. This role is critical for ensuring the efficient and timely processing of online orders, managing inventory accuracy, and optimizing the entire e-commerce supply chain. You will collaborate closely with digital marketing, customer service, and external logistics partners to guarantee a seamless customer experience from click to delivery. This is an excellent opportunity for an experienced operations professional to make a significant impact on a growing online retail business, working entirely from home.

Key Responsibilities

• Oversee all aspects of online order fulfillment, including processing, picking, packing, and shipping.
• Manage and maintain accurate inventory levels across all e-commerce platforms and warehouses.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance delivery times.
• Coordinate with third-party logistics providers to ensure reliable and cost-effective shipping solutions.
• Monitor key performance indicators (KPIs) for operations and implement corrective actions as needed.

Requirements

• Proven experience in e-commerce operations , logistics, or supply chain management.
• Strong understanding of warehouse management systems (WMS) and inventory control principles.
• Excellent analytical, problem-solving, and project management skills.
• Ability to effectively manage remote teams and collaborate across departments.
• Proficiency with e-commerce platforms and order management systems.

Benefits

• Competitive salary and performance-based bonuses.
• Fully remote work environment with flexible working hours.
• Comprehensive health, dental, and vision insurance plans.
• Allowance for home office setup and ongoing professional development.
• Opportunity to drive significant improvements in a key business function for a forward-thinking company.