E-commerce Operations Coordinator

Placements24; Sandton; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote position

Medical insurance

Dental insurance

Vision insurance

Career advancement opportunities

Remote team culture

Job summary

Placements24 is seeking a highly organized E-commerce Operations Coordinator to manage daily online retail operations in a remote-first environment. You will ensure smooth order flow, oversee inventory, and coordinate with warehousing, logistics, marketing, and sales to deliver an exceptional customer experience from purchase to delivery.

This role offers autonomy, requires strong attention to detail, and provides a competitive salary with a fully remote setup and opportunities for growth within

Qualifications

• Proven experience in e-commerce operations or logistics.
• Strong understanding of online retail workflows and fulfillment processes.
• Proficient with e-commerce platforms and inventory management systems.
• Excellent organizational and project management skills.
• Ability to work independently in a remote setting.
• Strong communication skills and ability to coordinate with diverse teams.

Responsibilities

• Oversee end-to-end e-commerce order fulfillment from placement to shipment.
• Manage inventory across online platforms with warehousing and logistics partners.
• Respond to customer inquiries about orders, shipping, and availability.
• Collaborate with marketing and sales to ensure operational readiness for launches.
• Identify bottlenecks and implement improvements to boost efficiency.
• Generate reports on key metrics like order volume, shipping times, and turnover.

Skills

E-commerce operations

Logistics

Supply chain management

Online retail workflows

Fulfillment processes

Inventory management systems

E-commerce platforms

Project management

Remote work

Communication

Job description

About the Role

Our client is seeking a highly organized and proactive E-commerce Operations Coordinator to manage the day-to-day operations of their online retail business, operating in a fully remote capacity. You will be responsible for ensuring the smooth flow of orders, managing inventory, and coordinating with various teams to guarantee an excellent customer experience from purchase to delivery. This role is critical for maintaining efficiency and driving customer satisfaction in a dynamic digital marketplace. It's a fantastic opportunity for someone detail-oriented who thrives on optimizing processes and enjoys the autonomy of a remote-first work environment.

Key Responsibilities

• Oversee the entire e-commerce order fulfillment process, from order placement to shipment tracking.
• Manage inventory levels across online platforms, coordinating with warehousing and logistics partners.
• Monitor and respond to customer inquiries regarding orders, shipping, and product availability.
• Collaborate with marketing and sales teams to ensure product launches and promotions are operationally sound.
• Identify and resolve operational bottlenecks or issues to improve efficiency and customer satisfaction.
• Generate reports on key operational metrics, such as order volume, shipping times, and inventory turnover.

Requirements

• Proven experience in e-commerce operations , logistics, or supply chain management.
• Strong understanding of online retail workflows and fulfillment processes.
• Proficiency with e-commerce platforms and inventory management systems.
• Excellent organizational and project management skills.
• Ability to work independently and effectively manage tasks in a remote setting .
• Strong communication skills and ability to coordinate with diverse teams.

Benefits

• Competitive annual salary with potential for year-end bonuses.
• Fully remote position offering excellent work-life balance.
• Comprehensive medical, dental, and vision insurance.
• Opportunities for career advancement within e-commerce operations.
• A dynamic and supportive remote team culture.