Remote E-commerce Operations & Logistics Lead

Placements24; Pretoria; Híbrido; ZAR 900 000 - 1 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote work flexibility

Competitive salary and bonuses

Professional development and learning

Resumo da oferta

Placements24 is seeking a highly organized Remote E-commerce Operations & Logistics Lead to oversee end-to-end e-commerce operations from order to delivery. You will manage a dispersed team, optimize inventory and fulfillment, and coordinate with 3PLs and carriers to ensure efficiency and cost-effectiveness.

The role demands a strong background in logistics, supply chain principles, and ecommerce best practices, with the ability to drive operational improvements and scale a growing online

Qualificações

• Bachelor’s degree in Supply Chain, Logistics, Operations, or related field.
• 7+ years in ecommerce operations and logistics management.
• Proven track record in complex supply chains and fulfillment optimization.
• Experience with WMS and inventory management software.
• Strong understanding of shipping carrier operations and international logistics.
• Excellent analytical, problem-solving, and decision-making skills.
• Ability to lead remote teams.
• Skilled in data analysis and generating operational reports.
• Strong vendor management and negotiation skills.
• Experience with ecommerce platforms and integrations.

Responsabilidades

• Develop, implement, and manage end-to-end e-commerce operations and logistics strategies.
• Oversee inventory management systems to ensure accurate stock levels and minimize stockouts or overstock situations.
• Manage relationships with third-party logistics (3PL) providers, carriers, and suppliers to ensure efficient and cost-effective shipping and delivery.
• Optimize order fulfillment processes to improve speed, accuracy, and customer satisfaction.
• Monitor key operational KPIs, such as order accuracy rate, on-time delivery, shipping costs, and inventory turnover.
• Implement and refine standard operating procedures (SOPs) for all aspects of e-commerce operations.
• Identify and implement technology solutions to enhance operational efficiency and visibility.
• Collaborate with customer service teams to address any order-related issues or customer complaints promptly.
• Manage the operational budget for logistics and fulfillment, seeking cost-saving opportunities.

Conhecimentos

E-commerce operations

Logistics management

Remote team leadership

Data analysis

Vendor management

SOP development

KPI monitoring

Formação académica

Bachelor's degree in Supply Chain / Logistics / Operations

Ferramentas

Warehouse Management System (WMS)

Inventory management software

Descrição da oferta de emprego

About the Role

Our client, a fast-paced and expanding e-commerce business, is seeking a highly organized and experienced Remote E-commerce Operations & Logistics Lead. This crucial role is responsible for overseeing the entire backend of the e-commerce operations, ensuring a smooth and efficient flow of products from order placement to customer delivery. As a fully remote position, you will manage a dispersed team and coordinate with various stakeholders to optimize supply chain management, inventory control, and order fulfillment processes. The ideal candidate possesses a strong understanding of logistics, supply chain principles, and e-commerce operational best practices. This is an exceptional opportunity to take ownership of critical operational functions for a growing online enterprise, contributing significantly to customer satisfaction and business scalability from anywhere in the world.

Key Responsibilities

• Develop, implement, and manage end-to-end e-commerce operations and logistics strategies.
• Oversee inventory management systems to ensure accurate stock levels and minimize stockouts or overstock situations.
• Manage relationships with third-party logistics (3PL) providers, carriers, and suppliers to ensure efficient and cost-effective shipping and delivery.
• Optimize order fulfillment processes to improve speed, accuracy, and customer satisfaction.
• Monitor key operational KPIs, such as order accuracy rate, on-time delivery, shipping costs, and inventory turnover.
• Implement and refine standard operating procedures (SOPs) for all aspects of e-commerce operations.
• Identify and implement technology solutions to enhance operational efficiency and visibility.
• Collaborate with customer service teams to address any order-related issues or customer complaints promptly.
• Manage the operational budget for logistics and fulfillment, seeking cost-saving opportunities.

Requirements

• Bachelor's degree in Supply Chain Management, Logistics, Operations Management, or a related field.
• Minimum of 7 years of progressive experience in e-commerce operations and logistics management.
• Proven track record of successfully managing complex supply chains and optimizing fulfillment processes.
• Extensive experience with inventory management software and warehouse management systems (WMS).
• Strong understanding of shipping carrier operations and international logistics.
• Excellent analytical, problem-solving, and decision-making skills.
• Demonstrated ability to lead and manage remote teams effectively.
• Proficiency in using data analysis tools and generating operational reports.
• Strong negotiation and vendor management skills.
• Experience with e-commerce platforms and their operational integrations.

Benefits

• Fully remote work flexibility, allowing you to work from anywhere.
• Highly competitive salary and performance-based bonuses.
• Opportunity to lead critical operations for a rapidly expanding e-commerce company.
• Professional development and continuous learning support.
• Comprehensive health and wellness benefits package.
• Collaborative and innovative remote work culture.
• Direct impact on business growth and customer satisfaction.