Remote E-commerce Operations Lead

Placements24; Rustenburg; Híbrido; ZAR 900.000 - 1.500.000; Tempo integral

Benefícios oferecidos por esta vaga

Fully remote work

Remote team culture

Opportunities for professional growth

Resumo da vaga

Placements24 is seeking a highly motivated Remote E-commerce Operations Lead to manage end-to-end online business operations. The role focuses on optimizing fulfillment, inventory, shipping and returns while leading a remote team and collaborating with external partners.

The ideal candidate has at least 6 years in e-commerce operations, logistics, or supply chain management, with a proven track record of driving efficiency and reducing costs through ERP/WMS and data-driven decisions.

Qualificações

• Bachelor’s degree in a related field.
• Minimum 6 years in e-commerce operations, logistics, or supply chain.
• Experience managing fulfillment, inventory, and shipping for online retail.
• Proven ability to implement improvements that cut costs and boost efficiency.
• Experience with ERP/WMS and e-commerce platforms; strong data-driven approach.

Responsabilidades

• Oversee end-to-end e-commerce operations including order fulfillment, inventory, shipping and returns.
• Develop and implement strategies to improve customer satisfaction and reduce costs.
• Manage relationships with 3PLs, suppliers and operational partners.
• Monitor inventory across warehouses and prevent stockouts/overstocking.
• Lead and mentor a remote team of operations specialists.
• Create and maintain SOPs for e-commerce operations.
• Implement customer service protocols for post-purchase support.

Conhecimentos

Leadership

Remote team management

Data-driven decision making

Operational efficiency

Formação

Bachelor’s degree in Operations/Supply Chain/Business Administration

Ferramentas

ERP systems

WMS

E-commerce platforms

Descrição da vaga

About the Role

Our client, a rapidly expanding e-commerce enterprise, is actively seeking a highly motivated and experienced Remote E-commerce Operations Lead to manage and streamline their online business operations. This is a fully remote position, offering the flexibility to work from anywhere. The ideal candidate will possess a strong background in e-commerce logistics, supply chain management, inventory control, and customer service, with a proven ability to optimize operational efficiency and drive profitability. You will be responsible for overseeing the end-to-end operational processes, ensuring a seamless customer experience from order placement to delivery. This role requires a proactive approach, exceptional problem-solving skills, and the ability to lead and coordinate with various remote teams and external partners. Join our client's innovative and growth-focused company and take charge of critical operational functions from the comfort of your own home.

Key Responsibilities

• Oversee and optimize all aspects of e-commerce operations, including order fulfillment, inventory management, shipping, and returns.
• Develop and implement efficient operational strategies to enhance customer satisfaction and reduce costs.
• Manage relationships with third-party logistics (3PL) providers, suppliers, and other operational partners.
• Monitor inventory levels across all warehouses and implement strategies to prevent stockouts and overstocking.
• Ensure timely and accurate order processing and fulfillment, meeting or exceeding delivery expectations.
• Analyze operational data to identify bottlenecks, inefficiencies, and areas for improvement, implementing data-driven solutions.
• Develop and maintain standard operating procedures (SOPs) for all e-commerce operations.
• Lead and mentor a remote team of operations specialists, fostering a culture of accountability and continuous improvement.
• Implement and manage customer service protocols to ensure exceptional post-purchase support.
• Stay current with e-commerce operational best practices and emerging technologies.

Requirements

• Bachelor's degree in Operations Management, Supply Chain, Business Administration, or a related field.
• Minimum of 6 years of experience in e-commerce operations, logistics, or supply chain management.
• Demonstrated experience in managing fulfillment, inventory, and shipping processes for online retail.
• Proven ability to develop and implement operational improvements that increase efficiency and reduce costs.
• Experience working with ERP systems, WMS, and e-commerce platforms.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent leadership and team management skills, with experience leading remote teams.
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across departments and with external partners.
• Proficiency in project management and process improvement methodologies.
• Ability to thrive in a fast-paced, remote work environment.

Benefits

This is a fully remote position, offering significant flexibility. Our client provides a competitive salary package, commensurate with experience and skills. You will have opportunities for professional growth and development within a rapidly expanding e-commerce company. Enjoy the benefits of a dynamic and supportive remote team culture. The opportunity to shape and drive the operational success of a growing online business from anywhere is a key advantage.