Remote E-commerce Operations Manager

Placements24; Mossel Bay; Hybrid; ZAR 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and bonuses

Lead and shape e-commerce strategy

Access to cutting-edge e-commerce tech

Innovative online retail environment

Job summary

Placements24 is seeking a remote E-commerce Operations Manager for an expanding online retailer. The role focuses on optimizing platforms, streamlining fulfillment, and driving customer satisfaction across digital channels.

You will lead a remote team, coordinate with 3PL partners, analyze performance data, and implement efficiency improvements to scale the business while maintaining high service standards.

Qualifications

• Proven experience as an E-commerce Operations Manager or senior role in online retail.
• Demonstrated success in managing and scaling e-commerce operations.
• Strong understanding of e-commerce platforms, CRM systems, and order management systems.
• Excellent analytical skills and experience with data analysis tools.
• Proficiency in managing third-party logistics (3PL) partnerships.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience with SEO, SEM, and digital marketing principles is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Ability to collaborate and manage teams virtually, with remote-work best practices.

Responsibilities

• Oversee daily e-commerce operations, including website management, order processing, and fulfillment.
• Develop strategies to improve website user experience and conversion rates.
• Manage inventory levels across all sales channels to prevent stockouts and overselling.
• Coordinate with 3PL providers for timely and cost-effective shipping.
• Monitor KPIs and provide regular reports on e-commerce performance.
• Implement and refine customer service protocols to ensure high satisfaction.
• Manage product listings, descriptions, and pricing across the platform.
• Identify and implement process improvements to boost efficiency.
• Stay abreast of e-commerce trends, technologies, and best practices.
• Lead and motivate a remote team to achieve goals.

Skills

E-commerce leadership

Remote work

3PL management

Analytics

CRM familiarity

Order management

Communication & leadership

SEO/SEM know-how

Bachelor's degree

Remote team collaboration

Education

Bachelor's degree in Business Administration/Marketing or related

Tools

CRM systems

Order management systems

Website CMS

Job description

About the Role

Our client, a rapidly expanding online retailer, is seeking an experienced and highly organized Remote E-commerce Operations Manager to oversee all aspects of their digital sales channels. This fully remote position is ideal for a strategic thinker who can drive efficiency, enhance customer experience, and manage complex logistical operations from a distance. You will be responsible for optimizing the e-commerce platform, managing order fulfillment, coordinating with third-party logistics providers, and ensuring seamless customer service. The ideal candidate will possess a deep understanding of online retail dynamics, strong analytical skills, and a proven ability to manage teams and processes remotely. You will play a crucial role in scaling the e-commerce business and maintaining high standards of operational excellence. This role offers the flexibility to work from anywhere, with a strong focus on results and virtual collaboration. Your expertise in managing online retail operations will be key to our client's continued growth.

Key Responsibilities

• Oversee daily e-commerce operations, including website management, order processing, and fulfillment.
• Develop and implement strategies to improve website user experience and conversion rates.
• Manage inventory levels across all sales channels to prevent stockouts and overselling.
• Coordinate with third-party logistics (3PL) providers to ensure timely and cost-effective shipping.
• Monitor key performance indicators (KPIs) and provide regular reports on e-commerce performance.
• Implement and refine customer service protocols to ensure high customer satisfaction.
• Manage product listings, descriptions, and pricing across the e-commerce platform.
• Identify and implement process improvements to enhance operational efficiency.
• Stay abreast of e-commerce trends, technologies, and best practices.
• Lead and motivate a remote team to achieve operational goals.

Requirements

• Proven experience as an E-commerce Operations Manager or in a similar senior role within online retail.
• Demonstrated success in managing and scaling e-commerce operations.
• Strong understanding of e-commerce platforms, CRM systems, and order management systems.
• Excellent analytical skills and experience with data analysis tools.
• Proficiency in managing third-party logistics (3PL) partnerships.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience with SEO, SEM, and digital marketing principles is a plus.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Must be able to effectively collaborate and manage teams virtually, with an understanding of remote work best practices.

Benefits

• Fully remote work arrangement, offering unparalleled flexibility.
• Competitive salary and potential performance bonuses.
• Opportunity to lead and shape the e-commerce strategy of a growing company.
• Access to cutting-edge e-commerce technologies and tools.
• Be part of an innovative and forward-thinking online retail business.