Remote E-commerce Operations Lead

Placements24; Mossel Bay; Hybrid; ZAR 1,692,000 - 2,369,000; Full time

Benefits offered by this job

Remote work

Bonuses

Health benefits

Retirement plan

Professional development

Conference participation

Job summary

Placements24 is seeking a Remote E-commerce Operations Lead to oversee the day-to-day operations of online stores, including inventory, fulfillment, logistics, and customer service processes. The role requires strategic thinking and hands-on leadership of a remote team to drive efficiency and profitability for a growing international brand.

The successful candidate will optimize supply chain, manage 3PL relationships, and implement platform integrations while maintaining high customer

Qualifications

• Bachelor’s degree in a related field.
• 6–8 years of experience in e-commerce operations management.
• Experience managing inventory, fulfillment and logistics in e-commerce.
• Strong understanding of e-commerce platforms and ERP/WMS systems.
• Excellent analytical and decision-making skills and ability to lead remote teams.

Responsibilities

• Oversee and manage all aspects of e-commerce operations including order processing, inventory, and fulfillment.
• Develop and implement strategies to optimize supply chain and logistics for timely, cost-effective delivery.
• Manage relationships with 3PL providers and other vendors.
• Monitor and improve customer service operations to ensure satisfaction.
• Implement and refine e-commerce platform functionalities and integrations.
• Analyze operational data to identify improvements and implement corrective actions.
• Ensure compliance with regulations and company policies.
• Lead and mentor a remote team of operations specialists.
• Develop and manage the e-commerce operations budget.

Skills

E-commerce operations

Remote team leadership

Inventory management

Fulfillment logistics

ERP/WMS systems

Data analysis

Project management

Education

Bachelor's degree in Business Administration, Operations Management, or Supply Chain Management

Job description

About the Role

Our client, a fast-growing international e-commerce brand, is seeking an experienced and highly motivated Remote E-commerce Operations Lead. This position is fully remote, offering the flexibility to work from anywhere. You will be responsible for overseeing and optimizing the day-to-day operations of our client's online stores, ensuring a seamless customer experience from browsing to delivery. This includes managing inventory, order fulfillment, logistics, and customer service processes. The ideal candidate will possess a strong background in e-commerce operations, supply chain management, and possess exceptional problem-solving skills. You will play a crucial role in scaling our client's operations and ensuring efficiency and profitability. We are looking for a leader who is proactive, detail-oriented, and capable of managing remote teams effectively. Your ability to drive operational excellence and implement best practices will be key to success in this role. This is a unique opportunity to join a company that is embracing a remote-first culture and making a significant impact on its global presence. The role requires a strategic mindset combined with a hands-on approach to operational challenges, ensuring that our client's online business runs smoothly and efficiently, regardless of geographical location.

Key Responsibilities

• Oversee and manage all aspects of e-commerce operations, including order processing, inventory management, and fulfillment.
• Develop and implement strategies to optimize the supply chain and logistics, ensuring timely and cost-effective delivery.
• Manage relationships with third-party logistics (3PL) providers and other vendors.
• Monitor and improve customer service operations to ensure high levels of customer satisfaction.
• Implement and refine e-commerce platform functionalities and integrations.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Ensure compliance with all relevant regulations and company policies.
• Lead and mentor a remote team of operations specialists, fostering a collaborative and high-performing environment.
• Develop and manage the e-commerce operations budget.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field.
• Minimum of 6-8 years of experience in e-commerce operations management.
• Proven experience in managing inventory, fulfillment, and logistics in an e-commerce setting.
• Strong understanding of e-commerce platforms and ERP/WMS systems.
• Excellent analytical, problem-solving, and decision-making skills.
• Demonstrated experience in leading and managing remote teams.
• Exceptional communication and interpersonal skills, with the ability to influence stakeholders.
• Proficiency in project management methodologies.
• Ability to work independently and manage time effectively in a remote work setting.

Benefits

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary and performance-based bonuses.
• Opportunity to shape and scale operations for a growing international brand.
• Access to modern technology and tools for remote collaboration.
• Comprehensive health and retirement benefits.
• Professional development opportunities and the chance to attend virtual conferences.
• Be part of a company culture that values autonomy and results.