Director of Operations - E-commerce Logistics

Placements24; Upington; Hybrid; ZAR 2,991,000 - 3,988,000; Full time

Benefits offered by this job

Executive bonus

Global health insurance

Home office stipend

Unlimited PTO

Executive coaching

Retirement plan

Job summary

Placements24 is seeking a highly experienced Director of Operations for E-commerce Logistics to lead our remote, global logistics organization. You will shape and execute the end-to-end e-commerce logistics strategy, overseeing warehousing, inventory, order fulfillment, shipping, and returns across multiple regions.

You will guide a remote-based, cross-functional team, driving efficiency, cost controls, and customer satisfaction.

Qualifications

• Master’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in logistics and supply chain management, with at least 5 years in a senior leadership role focused on e-commerce operations.
• Proven track record in developing and executing successful e-commerce logistics strategies.
• Extensive experience in warehouse management, inventory control, order fulfillment, and last-mile delivery.

Responsibilities

• Develop and implement a comprehensive e-commerce logistics strategy to meet business objectives and customer expectations.
• Oversee all aspects of e-commerce logistics, including warehouse operations, inventory control, order fulfillment, shipping, and reverse logistics (returns).
• Lead, mentor, and develop a global, remote-based team of logistics professionals, fostering a culture of accountability and continuous improvement.
• Manage and optimize transportation networks, negotiating rates with carriers and ensuring efficient delivery routes.
• Implement and leverage advanced logistics technologies, Warehouse Management Systems (WMS), and transportation management systems (TMS) to enhance efficiency and visibility.
• Drive continuous improvement initiatives to reduce costs, improve delivery times, and enhance customer satisfaction.
• Develop and manage operational budgets, ensuring cost-effectiveness and profitability of logistics operations.
• Ensure compliance with all relevant regulations, including international shipping and customs requirements.
• Collaborate closely with other departments, such as marketing, sales, customer service, and IT, to ensure seamless end-to-end e-commerce operations.
• Analyze logistics data and KPIs to identify trends, challenges, and opportunities for optimization.

Skills

Leadership

Team management

Remote leadership

Data analytics

Negotiation

Stakeholder management

Strategic thinking

Education

Master’s degree in Supply Chain Management or related field

Tools

WMS

TMS

Logistics software

Job description

About the Role Our client, a rapidly expanding e-commerce enterprise, is seeking a highly experienced and strategic Director of Operations for E-commerce Logistics. This is a fully remote position, offering the flexibility to manage complex logistics operations and drive efficiency from anywhere. The successful candidate will be responsible for developing and executing the company's e-commerce logistics strategy, ensuring timely and cost-effective delivery of products to customers worldwide. You will lead a global, remote-based team responsible for warehousing, inventory management, order fulfillment, shipping, and returns. This role demands exceptional leadership skills, a deep understanding of e-commerce supply chains, and a proven ability to leverage technology and data analytics to optimize operations. We are looking for a forward-thinking leader who can navigate the dynamic landscape of online retail logistics, mitigate risks, and implement innovative solutions to enhance customer satisfaction and drive business growth. This is a unique opportunity to shape the future of e-commerce logistics for a leading player in the market.

Key Responsibilities

• Develop and implement a comprehensive e-commerce logistics strategy to meet business objectives and customer expectations.
• Oversee all aspects of e-commerce logistics, including warehouse operations, inventory control, order fulfillment, shipping, and reverse logistics (returns).
• Lead, mentor, and develop a global, remote-based team of logistics professionals, fostering a culture of accountability and continuous improvement.
• Manage and optimize transportation networks, negotiating rates with carriers and ensuring efficient delivery routes.
• Implement and leverage advanced logistics technologies, Warehouse Management Systems (WMS), and transportation management systems (TMS) to enhance efficiency and visibility.
• Drive continuous improvement initiatives to reduce costs, improve delivery times, and enhance customer satisfaction.
• Develop and manage operational budgets, ensuring cost-effectiveness and profitability of logistics operations.
• Ensure compliance with all relevant regulations, including international shipping and customs requirements.
• Collaborate closely with other departments, such as marketing, sales, customer service, and IT, to ensure seamless end-to-end e-commerce operations.
• Analyze logistics data and KPIs to identify trends, challenges, and opportunities for optimization.

Requirements

• Master's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 10 years of progressive experience in logistics and supply chain management, with at least 5 years in a senior leadership role focused on e-commerce operations.
• Proven track record in developing and executing successful e-commerce logistics strategies.
• Extensive experience in warehouse management, inventory control, order fulfillment, and last-mile delivery.
• Strong leadership and team management skills, with extensive experience managing remote and global teams.
• In-depth knowledge of e-commerce platforms, logistics software (WMS, TMS), and data analytics tools.
• Excellent negotiation, communication, and stakeholder management abilities.
• Demonstrated ability to drive innovation and implement process improvements in a fast-paced environment.
• This is a **fully remote** position, requiring exceptional autonomy, discipline, and virtual collaboration skills.
• Strong understanding of global shipping regulations and customs procedures.

Benefits

• Highly competitive executive salary and performance-driven bonus structure.
• Comprehensive global health, dental, and vision insurance.
• Generous allowance for home office setup, technology, and ongoing remote work expenses.
• Unlimited paid time off policy and flexible working hours.
• Opportunities for leadership development, executive coaching, and professional certifications.
• Top-tier retirement savings plan with generous company matching.
• The ability to lead and shape the logistics operations of a growing e-commerce company entirely remotely.
• Significant impact on customer experience and company growth.