Remote E-commerce Operations Expert

Placements24; Mossel Bay; Hybrid; ZAR 360,000 - 480,000; Full time

Benefits offered by this job

Remote work flexibility

Professional development opportunities

Competitive compensation

Job summary

Placements24 is seeking a Remote E-commerce Operations Specialist to join its online retail division. You will manage order processing, inventory, and customer support while optimizing the customer journey and site performance. The role emphasizes independent work in a fully remote setting.

You will partner with marketing to improve product listings, implement campaigns, and analyze data to drive efficiency and growth in a fast-moving digital marketplace.

Qualifications

• Bachelor's degree or equivalent practical experience in business, marketing, or e-commerce.
• 2–3+ years in e-commerce operations or online retail management.
• Experience with Shopify, WooCommerce or Magento and order management systems.
• Strong understanding of online merchandising and SEO fundamentals.
• Excellent written and verbal communication, customer-focused.

Responsibilities

• Manage and optimize the e-commerce platform from product listing to checkout.
• Oversee order processing, fulfillment, and shipping logistics for timely delivery.
• Monitor online inventory across channels and coordinate with warehousing.
• Handle inquiries via email, chat, and phone with prompt resolutions.
• Collaborate with marketing to optimize product listings for SEO.
• Assist in online promotions, campaigns, and site maintenance.
• Troubleshoot website issues with developers and analyze sales data.
• Generate regular reports on performance, customer behavior, and ops.
• Stay updated on e-commerce trends and best practices.

Skills

Analytical thinking

Communication skills

Remote work discipline

SEO basics

Education

Bachelor's degree in Business/Marketing/E-commerce or related field

Tools

Shopify

WooCommerce

Magento

Google Analytics

Job description

Placements24 is seeking a Remote E-commerce Operations Specialist to join its online retail division. You will manage order processing, inventory, and customer support while optimizing the customer journey and site performance. The role emphasizes independent work in a fully remote setting.

You will partner with marketing to improve product listings, implement campaigns, and analyze data to drive efficiency and growth in a fast-moving digital marketplace.