Remote E-commerce Operations Lead

Placements24; LegKraal Gate; Hybrid; ZAR 991,000 - 1,487,000; Full time

Benefits offered by this job

Health insurance

Remote work

Performance bonuses

Job summary

Placements24 is seeking a highly organized E-commerce Operations Manager to join their fully remote team, overseeing day-to-day online store operations, inventory, fulfillment, logistics, and customer service to ensure a seamless order-to-delivery experience.

The role emphasizes optimizing processes, managing 3PL relationships, forecasting demand, implementing OMS and e-commerce platforms, and enforcing SOPs. Remote work from anywhere with a competitive benefits package.

Qualifications

• Experience in e-commerce operations management or related logistics role.
• Strong knowledge of inventory, fulfillment, shipping and customer service.
• Experience with Shopify and WooCommerce and OMS systems.
• Excellent problem-solving and multitasking in a fast-paced environment.
• Strong negotiation and relationship management with suppliers/logistics partners.
• Bachelor's degree in Business Administration, Supply Chain Management, or related field.

Responsibilities

• Oversee all aspects of e-commerce operations, including order processing, inventory management, fulfillment, and shipping logistics.
• Manage relationships with 3PL providers and suppliers to ensure efficient operations.
• Monitor inventory levels and forecast demand to prevent stockouts and minimize excess inventory.
• Implement and optimize order management systems and e-commerce platforms to enhance operational efficiency.
• Develop and enforce standard operating procedures for all e-commerce processes.
• Manage customer service inquiries and resolve operational issues to ensure customer satisfaction.
• Analyze operational data to identify bottlenecks, implement improvements, and reduce costs.

Skills

E-commerce operations

Inventory management

Fulfillment

Logistics

Customer service

SOP development

Data analysis

Problem-solving

Education

Bachelor's degree

Tools

Shopify

WooCommerce

OMS

Job description

Placements24 is seeking a highly organized E-commerce Operations Manager to join their fully remote team, overseeing day-to-day online store operations, inventory, fulfillment, logistics, and customer service to ensure a seamless order-to-delivery experience.

The role emphasizes optimizing processes, managing 3PL relationships, forecasting demand, implementing OMS and e-commerce platforms, and enforcing SOPs. Remote work from anywhere with a competitive benefits package.