Remote E‑Commerce Operations Lead — Growth & Logistics

Placements24; Gqeberha; Hybrid; ZAR 700,000 - 1,000,000; Full time

Benefits offered by this job

Fully remote

Competitive salary

Health benefits

Retirement savings

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Manager to oversee day-to-day operations of online channels, ensuring a seamless customer journey from order to delivery.

You will manage inventory, logistics, customer service, and website performance to drive sales and operational excellence in a remote setting. Ideal candidates have 5+ years in e-commerce operations and strong analytical skills.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Marketing, or related field.
• Minimum of 5 years of experience in e-commerce operations management, preferably FMCG.
• Proven experience with major e-commerce platforms (Shopify, Magento, WooCommerce).
• Strong understanding of online retail best practices, logistics and supply chain management.
• Analytical and data-driven with proficiency in e-commerce analytics tools.

Responsibilities

• Manage and optimize all aspects of e-commerce operations including order fulfillment, inventory, and shipping.
• Oversee customer service operations, ensuring timely resolution of inquiries and issues.
• Monitor website performance and collaborate with development teams for improvements.
• Develop strategies to improve conversion rates, AOV, and customer lifetime value.
• Manage relationships with 3PLs and other vendors.
• Ensure accurate product information and inventory levels on the platform.
• Analyze KPIs to identify areas for improvement and implement solutions.
• Collaborate with cross-functional teams in a remote setting.

Skills

Analytical skills

Data-driven

Communication

Remote collaboration

Project management

Education

Bachelor's degree

Tools

Shopify

Magento

WooCommerce

Job description

Placements24 is seeking a highly organized Remote E-commerce Operations Manager to oversee day-to-day operations of online channels, ensuring a seamless customer journey from order to delivery.

You will manage inventory, logistics, customer service, and website performance to drive sales and operational excellence in a remote setting. Ideal candidates have 5+ years in e-commerce operations and strong analytical skills.