Remote E-commerce Operations Coordinator - WhatJobs Direct

Placements24; Gauteng; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Flexible schedule

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Operations Coordinator to support our online retail business. This role covers order processing, fulfillment, inventory management, and customer support liaison, with collaboration across teams and partners.

The ideal candidate will have 2–3 years in e-commerce operations, familiarity with Shopify/Magento, and strong organizational skills for a fast-paced online environment. Remote work offers flexibility and growth opportunities.

Qualifications

• Bachelor's or associate degree in business/admin/logistics or related field.
• 2–3 years of experience in e-commerce operations or logistics/admin roles.
• Familiarity with Shopify/Magento and order management systems.
• Strong organizational and communication skills, remote work capability.

Responsibilities

• Coordinate end-to-end e-commerce order fulfillment.
• Monitor inventory across online channels and communicate needs.
• Liaise with 3PL providers for timely shipments.
• Handle customer service inquiries related to orders, shipping, and returns.
• Process returns and exchanges per policy.
• Maintain product information accuracy on the website.
• Generate and analyze operational reports on orders and inventory.
• Identify bottlenecks and propose process improvements.
• Support implementation of new e-commerce initiatives and system updates.
• Ensure compliance with regulations and procedures.

Skills

Organizational skills

Attention to detail

Written communication

Verbal communication

Proactive problem-solving

Education

Bachelor's degree

Tools

Shopify

Magento

Order management systems

Excel

Job description

About the Role

Our client is seeking a detail-oriented and proactive **Remote E-commerce Operations Coordinator** to support their online retail business. This role is crucial for ensuring the smooth and efficient execution of day-to-day e-commerce operations, from order processing and fulfillment to inventory management and customer support liaison. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a solid understanding of e-commerce platforms and logistics. As a fully remote position, you will collaborate with internal teams and external partners to optimize operational workflows and enhance the overall online customer experience. We are looking for an individual who can meticulously manage operational tasks, identify areas for process improvement, and contribute to the seamless growth of our client's online sales channels. This is an excellent opportunity to gain hands‑on experience in e-commerce operations within a dynamic retail environment, all while enjoying the flexibility of working from home. Your contributions will be vital in maintaining high levels of customer satisfaction and operational efficiency for the brand's digital presence.

Key Responsibilities

• Coordinate the end-to-end e-commerce order fulfillment process.
• Monitor inventory levels across all online channels and communicate needs to relevant teams.
• Liaise with third-party logistics (3PL) providers to ensure timely and accurate shipments.
• Manage customer service inquiries related to orders, shipping, and returns, escalating complex issues.
• Process returns and exchanges efficiently, ensuring adherence to company policies.
• Assist in maintaining product information accuracy on the e-commerce website.
• Generate and analyze operational reports on order volume, fulfillment times, and inventory status.
• Identify and troubleshoot operational bottlenecks or issues affecting the online customer experience.
• Support the implementation of new e-commerce initiatives and system updates.
• Ensure compliance with all relevant regulations and company procedures.

Requirements

• Associate's or Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 2-3 years of experience in e-commerce operations, logistics, or a related administrative role.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Problem-solving skills and a proactive approach to task completion.
• Understanding of inventory management principles.
• Ability to adapt to a fast-paced and evolving work environment.

Benefits

This is a fully remote position offering significant flexibility and work-life balance. Our client provides a competitive salary and a comprehensive benefits package, including health insurance and retirement contributions. Opportunities for professional development and learning within the e-commerce and operations fields are available. You will be an integral part of a supportive and collaborative remote team, contributing directly to the success of the company's online ventures.