E-commerce Operations Coordinator

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote work

Flexible schedule

Health insurance

Paid time off

Training and advancement

Job summary

Placements24 is seeking a detail-oriented and proactive E-commerce Operations Coordinator to support a growing online business in a fully remote capacity. You will manage daily e-commerce operations from order processing to inventory control and customer service liaison, working within a virtual team.

Ideal candidates have 1–3 years in e-commerce operations, strong organizational skills, and excellent remote collaboration and communication abilities.

Qualifications

• 1–3 years of experience in e-commerce operations or related admin roles.
• Proficiency with e-commerce platforms and order management systems.
• Strong organizational skills and attention to detail.
• Excellent communication and remote collaboration abilities.
• Ability to manage multiple tasks in a remote environment.

Responsibilities

• Process online orders accurately and coordinate with warehouse and fulfillment teams.
• Monitor inventory levels and report discrepancies to relevant departments.
• Assist in managing product listings with descriptions, pricing, and imagery.
• Liaise with customer service to resolve inquiries and issues promptly.
• Track shipments and provide updates to customers and internal stakeholders.
• Contribute to process improvements within the e-commerce operations workflow.

Skills

Order processing

Inventory management

Remote collaboration

Attention to detail

Communication skills

Education

High school diploma

Associate's degree

Bachelor's degree

Tools

E-commerce platforms

Order management systems

Job description

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations Coordinator to support their growing online business in a fully remote capacity. You will play a crucial role in ensuring the smooth functioning of daily e-commerce operations, from order processing to inventory management and customer service liaison. This position requires strong organizational skills and the ability to manage multiple tasks efficiently within a virtual team environment. It's a great opportunity for someone looking to build their career in e-commerce operations and contribute to a positive online customer experience.

Key Responsibilities

• Process online orders accurately and efficiently, coordinating with warehouse and fulfillment teams.
• Monitor inventory levels across the e-commerce platform and communicate discrepancies to relevant departments.
• Assist in managing product listings, ensuring accuracy of descriptions, pricing, and imagery.
• Liaise with customer service to resolve order-related inquiries and issues promptly.
• Track shipments and provide updates to customers and internal stakeholders as needed.
• Contribute to process improvement initiatives within the e-commerce operations workflow.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• 1-3 years of experience in e-commerce operations, order processing, or a related administrative role.
• Proficiency in e-commerce platforms and order management systems.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills for effective remote collaboration.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Benefits

• Competitive annual salary.
• Fully remote work arrangement with flexibility.
• Health, dental, and vision insurance benefits.
• Paid time off and company holidays.
• Opportunities for training and advancement within the e-commerce department.