E-commerce Operations Coordinator - Remote Retail

Placements24; East London; Hybride; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Fully remote position

Health, dental and vision insurance

Work-life balance

Learning & development opportunities

Résumé du poste

Placements24 is seeking a detail-oriented E-commerce Operations Coordinator to join a fully remote team. You will manage order fulfillment, coordinate with logistics, and address customer inquiries to ensure a seamless online shopping experience.

Ideal candidates are organized, proactive, and able to work independently in a remote setting. Experience in retail e-commerce, familiarity with order management systems, and strong communication skills are essential for success.

Qualifications

• Experience in e-commerce operations or order management in retail.
• Familiarity with e-commerce platforms and order management systems.
• Strong organizational and communication skills.

Responsabilités

• Oversee end-to-end e-commerce order fulfillment.
• Coordinate with logistics partners for timely shipping.
• Respond to customer inquiries via email and chat.
• Monitor inventory levels and coordinate replenishments.
• Manage product listings and ensure accurate information.
• Identify and resolve operational issues to maintain service levels.

Connaissances

E-commerce ops

Order management

Customer service

Inventory coordination

Shipping coordination

Platform familiarity

Multitasking

Remote work discipline

Description du poste

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations Coordinator to join their fully remote team. This role is crucial for ensuring the smooth day-to-day functioning of their online retail operations. You will be responsible for managing order fulfillment, customer inquiries, and inventory coordination to provide an exceptional online shopping experience. This is an excellent opportunity for an organized individual passionate about e-commerce and looking to contribute to a growing online retail business from a remote location.

Key Responsibilities

• Oversee and manage the entire e-commerce order fulfillment process, from order placement to final delivery.
• Coordinate with logistics partners to ensure timely and efficient shipping of products.
• Respond to customer inquiries regarding orders, shipping, and product information via email and chat.
• Monitor online inventory levels and communicate with the purchasing team for replenishment needs.
• Assist in managing product listings and ensuring accuracy of product information on the e-commerce platform.
• Identify and resolve operational issues to maintain customer satisfaction and operational efficiency.

Requirements

• Previous experience in e-commerce operations, order management, or a related field within retail.
• Familiarity with e-commerce platforms and order management systems.
• Strong organizational and time management skills, with the ability to multitask.
• Excellent written and verbal communication skills for customer interaction and internal coordination.
• Proficiency with standard office software (e.g., spreadsheets, word processing).
• Ability to work independently and proactively in a remote work environment.

Benefits

• Competitive salary and potential for performance-based increases.
• Fully remote position offering significant work-life balance.
• Comprehensive health, dental, and vision insurance.
• Opportunities for learning and development in the e-commerce sector.
• A dynamic and collaborative remote team culture.