Remote E-commerce Assistant - WhatJobs Direct

Placements24; Polokwane; Hybrid; ZAR 134,000 - 201,000; Full time

Job summary

Placements24 is seeking a highly organized Remote E-commerce Assistant for a fast-growing online retailer. This fully remote role involves managing product listings, processing orders, and delivering exceptional digital customer service from your home office.

You will work with Shopify, WooCommerce and other platforms, monitor sales performance, and collaborate with the marketing team on campaigns. A proactive, self-motivated candidate with strong communication skills will thrive here.

Qualifications

• Proven experience in e-commerce operations, online sales or similar digital roles.
• Proficiency with major platforms (Shopify, WooCommerce, Amazon Seller Central).
• Excellent written and verbal communication with strong customer service.
• Strong organizational and time management skills.
• Experience with Slack, Trello, and Google Workspace.
• Self-motivated and able to work independently with minimal supervision.
• Stable internet connection and quiet, dedicated workspace.
• Remote work experience is advantageous.

Responsibilities

• Manage and update product listings across platforms with accurate descriptions, pricing and imagery.
• Process online orders and coordinate with fulfillment centers and logistics partners.
• Provide customer support via email, chat and social media.
• Monitor sales performance and report trends and insights.
• Create and schedule social media content to promote products.
• Conduct market research for product opportunities and competitive strategies.
• Collaborate with marketing on campaigns and digital advertising.
• Maintain ecommerce databases and files.
• Troubleshoot technical issues on the ecommerce site or platforms.
• Ensure adherence to company policies and ecommerce best practices.

Skills

E-commerce operations

Customer service

Organization & time management

Independent work

Written & verbal communication

Education

High school diploma or equivalent

College degree preferred

Tools

Shopify

WooCommerce

Amazon Seller Central

Slack

Trello

Google Workspace

Job description

About the Role

Our client, a rapidly growing online retailer, is seeking a highly organized and self-motivated Remote E-commerce Assistant to join their virtual team. This position is fully remote, allowing you to work from the comfort of your own home, contributing to the success of our online operations. The ideal candidate will have a keen eye for detail, excellent communication skills, and a strong understanding of e-commerce platforms and digital customer service. You will play a crucial role in managing online product listings, processing orders, assisting customers via digital channels, and ensuring a seamless online shopping experience. This role demands proactive engagement, the ability to manage multiple tasks efficiently in a virtual setting, and a commitment to upholding our brand's reputation for quality and customer satisfaction. We are looking for an individual who thrives in an independent work environment and is eager to contribute to the digital growth of our business. This is an excellent opportunity to advance your career in e-commerce without the need for physical office presence, offering unparalleled flexibility. Our client is dedicated to building a strong remote team and providing the tools and support needed for success.

Key Responsibilities

• Manage and update product listings on various e-commerce platforms, ensuring accuracy in descriptions, pricing, and imagery.
• Process online orders efficiently, coordinating with fulfillment centers and logistics partners.
• Provide exceptional customer support via email, chat, and social media, addressing inquiries and resolving issues promptly.
• Monitor online sales performance and customer feedback, reporting on key trends and insights.
• Assist in the creation and scheduling of social media content to promote products and engage customers.
• Conduct market research to identify new product opportunities and competitive strategies.
• Collaborate with the marketing team on promotional campaigns and digital advertising efforts.
• Maintain the organization and accuracy of e-commerce databases and files.
• Troubleshoot and resolve any technical issues related to the e-commerce website or platforms.
• Ensure adherence to all company policies and e-commerce best practices.

Requirements

• Proven experience in e-commerce operations, online sales, or a similar digital role.
• Proficiency with major e-commerce platforms (e.g., Shopify, WooCommerce, Amazon Seller Central).
• Excellent written and verbal communication skills, with strong customer service aptitude.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using digital tools for communication, collaboration, and task management (e.g., Slack, Trello, Google Workspace).
• Self-motivated and able to work independently with minimal supervision.
• A stable internet connection and a dedicated, quiet workspace.
• Basic understanding of digital marketing principles is a plus.
• High school diploma or equivalent required; college degree preferred.
• Previous remote work experience is advantageous.

Benefits

• Fully remote work arrangement, offering excellent work-life balance.
• Competitive salary and potential for performance-based bonuses.
• Opportunity to be part of a growing e-commerce business.
• Flexible working hours within defined core periods.
• Allowance for home office setup or internet costs.
• Professional development opportunities in the e-commerce field.
• Collaborative and supportive virtual team environment.