E-commerce Operations Specialist - Remote - WhatJobs Direct

Placements24; Stellenbosch; Hybrid; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Fully remote

Performance bonuses

Growth opportunities

Professional development

Remote-first brand

Job summary

Placements24 is seeking a meticulous E-commerce Operations Specialist to join our fully remote team. You will manage end-to-end order fulfillment, oversee inventory across channels, and ensure accurate, timely delivery while maintaining strong customer service across South Africa.

You will collaborate with logistics partners and internal teams to optimize listings, resolve issues, and drive operational efficiency.

Qualifications

• 2–4 years in e-commerce operations, online retail, or related logistics.
• Proficiency with major e-commerce platforms (Shopify, WooCommerce, Magento) and OMS.
• Strong inventory management principles and practices.

Responsibilities

• Manage end-to-end e-commerce order fulfillment for timely dispatch.
• Monitor and manage inventory across all channels to prevent stockouts.
• Process online orders with 3PL or internal teams.
• Handle customer inquiries via email and chat.
• Troubleshoot and resolve operational issues in the e-commerce workflow.
• Collaborate with marketing/sales to keep product listings accurate.

Skills

E-commerce operations

Order fulfillment

Inventory management

Remote work independence

Communication

Problem solving

Time management

Analytical thinking

Education

Bachelor's degree

Tools

Shopify

WooCommerce

Magento

OMS

Job description

About the Role

Our client is a rapidly expanding online retailer seeking a meticulous and proactive E-commerce Operations Specialist to join their fully remote team. This role is integral to ensuring the seamless execution of online sales operations, from order processing and fulfillment to inventory management and customer support for their digital storefronts. The ideal candidate will have a strong understanding of e-commerce platforms, logistics, and a passion for optimizing online customer journeys. You will be empowered to work independently from your location, contributing to the efficient operation of a growing digital business. This position offers the flexibility of remote work while demanding a high level of responsibility and attention to detail to maintain our client's commitment to excellent online service for customers nationwide. The focus is on driving operational efficiency and enhancing the overall e-commerce experience.

Key Responsibilities

• Manage and oversee the end-to-end e-commerce order fulfillment process, ensuring timely and accurate dispatch.
• Monitor and manage inventory levels across all sales channels, preventing stockouts and overselling.
• Process online orders efficiently, coordinating with third-party logistics (3PL) providers or internal teams.
• Handle customer inquiries related to orders, shipping, and returns via email and chat support.
• Troubleshoot and resolve any operational issues that arise in the e-commerce workflow.
• Collaborate with marketing and sales teams to ensure product listings are accurate and up-to-date.
• Analyze e-commerce operational data to identify areas for improvement and efficiency gains.
• Assist in the selection and onboarding of new e-commerce platforms or fulfillment partners.
• Ensure compliance with all relevant regulations for online sales and shipping.
• Contribute to the continuous improvement of the online customer experience through operational excellence.

Requirements

• Minimum of 2-4 years of experience in e-commerce operations, online retail, or a related logistics role.
• Proficiency with major e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and order management systems (OMS).
• Strong understanding of inventory management principles and practices.
• Excellent problem-solving skills and the ability to work independently in a remote setting.
• Exceptional written and verbal communication skills.
• Detail-oriented with strong organizational and time-management abilities.
• Experience with customer service and conflict resolution in an online environment.
• Familiarity with shipping carriers and international shipping regulations is a plus.
• Bachelor's degree in Business, Supply Chain Management, or a related field is preferred.
• Must have a reliable internet connection and a dedicated workspace suitable for remote work.

Benefits

• Fully remote work arrangement offering flexibility and work-life balance.
• Competitive salary and potential for performance bonuses.
• Opportunity to be part of a growing and innovative e-commerce company.
• Professional development opportunities in the thriving e-commerce industry.
• Contribution to shaping the operational strategy of a digital-first brand.