Remote E-commerce Operations Coordinator

Placements24; Randburg; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary

Comprehensive health benefits

Generous paid time off

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to oversee order processing, inventory, and fulfillment across online channels. The role is fully remote and allows you to contribute from anywhere in South Africa.

You will coordinate with shipping partners, resolve operational issues, and collaborate with marketing, sales, and customer service to optimize performance and customer experience.

Qualifications

• Proven experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of order fulfillment, shipping processes, and inventory management systems.
• Excellent organizational and problem-solving skills, with a keen eye for detail.
• Proficiency with e-commerce platforms and relevant operational software.
• Ability to work independently, manage priorities effectively, and communicate clearly in a remote setting.
• Experience in a customer-facing role is a plus.

Responsibilities

• Oversee the end-to-end e-commerce order fulfillment process, from placement to delivery.
• Coordinate with shipping carriers and logistics partners to ensure timely delivery.
• Manage inventory levels across online channels, ensuring accuracy and preventing stockouts.
• Handle customer inquiries related to orders, shipping, and returns, providing timely resolutions.
• Monitor operational performance metrics and identify areas for process improvement.
• Collaborate with internal teams to ensure smooth e-commerce operations.

Skills

E-commerce operations

Logistics

Supply chain management

Tools

E-commerce platforms

Operational software

Job description

About the Role

Our client is seeking a highly organized and proactive Remote E-commerce Operations Coordinator to ensure the seamless execution of online sales and fulfillment processes. This position is fully remote, allowing you to contribute to our success from anywhere. You will be instrumental in managing order processing, coordinating with logistics partners, and resolving operational issues to guarantee customer satisfaction. The ideal candidate thrives in a dynamic environment, possesses exceptional problem-solving skills, and has a deep understanding of e-commerce workflows and best practices. You will be a key player in enhancing our client's online operational efficiency and customer experience.

Key Responsibilities

• Oversee the end-to-end e-commerce order fulfillment process, from placement to delivery.
• Coordinate with shipping carriers and logistics partners to ensure timely and cost-effective delivery of orders.
• Manage inventory levels across online channels, ensuring accuracy and preventing stockouts.
• Handle customer inquiries related to orders, shipping, and returns, providing timely and effective resolutions.
• Monitor operational performance metrics and identify areas for process improvement.
• Collaborate with internal teams (marketing, sales, customer service) to ensure smooth e-commerce operations.

Requirements

• Proven experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of order fulfillment, shipping processes, and inventory management systems.
• Excellent organizational and problem-solving skills, with a keen eye for detail.
• Proficiency with e-commerce platforms and relevant operational software.
• Ability to work independently, manage priorities effectively, and communicate clearly in a remote setting.
• Experience in a customer-facing role is a plus.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote work arrangement with flexible working hours.
• Comprehensive health and wellness benefits.
• Generous paid time off.
• Opportunity to shape and improve e-commerce operations for a growing business.