Remote E-commerce Operations Assistant

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Remote work from home

Learning & development opportunities

Supportive virtual team

Job summary

Placements24 in East London, South Africa, seeks a Remote E-commerce Operations Assistant to support online retail operations. You will manage product listings, process orders, and handle customer inquiries, working closely with the e-commerce team to keep listings accurate and orders flowing smoothly.

A strong admin background, attention to detail, and proficiency with standard office software and e-commerce platforms are essential.

Qualifications

• Strong organizational skills and exceptional attention to detail are required.
• Excellent written communication for customer interactions and internal reporting.
• Ability to work independently, manage multiple tasks, and meet deadlines in a remote environment.

Responsibilities

• Assist in managing product listings on the e-commerce platform, including uploading new items, updating descriptions, and ensuring accurate pricing and imagery.
• Process online orders accurately and efficiently, coordinating with fulfillment teams to ensure timely dispatch.
• Respond to customer inquiries regarding orders, shipping, and product information via email and chat.
• Monitor website performance and identify any technical issues or discrepancies, reporting them to the relevant teams.
• Assist with inventory reconciliation and management to maintain accurate stock levels online.
• Support the e-commerce team with various administrative tasks and special projects as needed.

Skills

Organizational skills

Attention to detail

Written communication

Independent work

Proactive attitude

Tools

E-commerce platforms

Office software

Job description

About the Role

Our client is seeking an organized and proactive Remote E-commerce Operations Assistant to support their online retail business. This position is crucial for ensuring the smooth execution of e-commerce operations, from product listing management to order processing and customer inquiries. You will work remotely, collaborating closely with the e-commerce team to maintain website accuracy, process orders efficiently, and contribute to a seamless customer experience. This role is ideal for an individual with strong administrative skills, attention to detail, and a passion for the digital retail space, seeking a flexible, home-based opportunity to grow their career.

Key Responsibilities

• Assist in managing product listings on the e-commerce platform, including uploading new items, updating descriptions, and ensuring accurate pricing and imagery.
• Process online orders accurately and efficiently, coordinating with fulfillment teams to ensure timely dispatch.
• Respond to customer inquiries regarding orders, shipping, and product information via email and chat.
• Monitor website performance and identify any technical issues or discrepancies, reporting them to the relevant teams.
• Assist with inventory reconciliation and management to maintain accurate stock levels online.
• Support the e-commerce team with various administrative tasks and special projects as needed.

Requirements

• Previous experience in an administrative, e-commerce, or retail support role is preferred.
• Strong organizational skills and exceptional attention to detail.
• Proficiency with computers, including e-commerce platforms and standard office software.
• Excellent written communication skills for customer interactions and internal reporting.
• Ability to work independently, manage multiple tasks, and meet deadlines in a remote environment . A proactive attitude and a willingness to learn new systems and processes in the East London e-commerce sector.

Benefits

• Competitive salary package for a remote position.
• Flexibility to work from home, offering a healthy work-life balance.
• Opportunities for learning and development within the growing field of e-commerce.
• Contribution to the operational efficiency of an online retail business.
• Supportive virtual team environment.