E-commerce Operations Specialist (Remote)

Placements24; Mossel Bay; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health, dental and vision insurance

Professional development

Dynamic virtual work environment

Job summary

Placements24 is seeking a proactive E-commerce Operations Specialist to manage online sales channels remotely from Mossel Bay, optimizing listings, processes and customer experience. You will collaborate with marketing, logistics, and customer service to monitor performance, manage inventory, and coordinate with fulfillment partners to ensure timely orders.

This remote-first role offers flexible hours, competitive benefits, and opportunities for professional development in a growing e-commerce

Qualifications

• Proven experience in e-commerce operations or management.
• Strong understanding of online retail platforms and processes.
• Excellent analytical and problem-solving skills.
• Proficiency in e-commerce analytics tools and CRM software.

Responsibilities

• Manage product listings, ensuring accuracy of descriptions, pricing, and imagery across all e-commerce platforms.
• Monitor website performance and troubleshoot any technical or operational issues impacting user experience.
• Coordinate with fulfillment partners and logistics providers to ensure timely and accurate order processing and shipping.
• Analyze e-commerce data, including sales, traffic, and conversion rates, to identify trends and areas for improvement.
• Manage online inventory levels to prevent stockouts and overstock situations.
• Collaborate with marketing teams on promotional activities and campaigns to drive online sales.

Skills

E-commerce operations

Analytics

Remote collaboration

Product listings management

Logistics coordination

Tools

CRM software

Analytics tools

E-commerce platforms

Job description

About the Role

Our client is seeking a proactive and organized E-commerce Operations Specialist to manage and optimize their online sales channels from anywhere, with a focus on streamlining operations for their base in Mossel Bay . This fully remote position involves overseeing the day-to-day functions of the e-commerce platform, ensuring a seamless customer journey from browsing to delivery. You will work closely with marketing, logistics, and customer service teams to enhance the online shopping experience, manage product listings, and troubleshoot any operational issues. This is an excellent opportunity for an individual with a strong understanding of e-commerce workflows to make a significant impact in a remote-first capacity.

Key Responsibilities

• Manage product listings, ensuring accuracy of descriptions, pricing, and imagery across all e-commerce platforms.
• Monitor website performance and troubleshoot any technical or operational issues impacting user experience.
• Coordinate with fulfillment partners and logistics providers to ensure timely and accurate order processing and shipping.
• Analyze e-commerce data, including sales, traffic, and conversion rates, to identify trends and areas for improvement.
• Manage online inventory levels to prevent stockouts and overstock situations.
• Collaborate with marketing teams on promotional activities and campaigns to drive online sales.

Requirements

• Proven experience in e-commerce operations or management.
• Strong understanding of online retail platforms and processes.
• Excellent analytical and problem-solving skills.
• Proficiency in e-commerce analytics tools and CRM software.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Strong communication and collaboration skills with remote teams.

Benefits

• Competitive annual salary and potential for performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development in the e-commerce sector.
• A dynamic and collaborative virtual work environment supporting work-life balance.