E-commerce Operations Manager

Placements24; East London; Hybrid; ZAR 958,000 - 1,437,000; Full time

Benefits offered by this job

Competitive salary

Flexible hours

Health insurance

Growth opportunities

Job summary

Placements24 is seeking an experienced E-commerce Operations Manager to oversee online retail operations, from order processing to customer satisfaction. This fully remote role suits a strategic thinker who can lead a remote team and optimize backend processes for growth.

Your responsibilities include managing day-to-day platform operations, inventory, logistics coordination, and driving improvements in the customer journey. Strong communication and data-driven decision-making are essential.

Qualifications

• Proven experience as an E-commerce Operations Manager or similar online retail role.
• Strong understanding of e-commerce platforms, marketing, and online sales strategies.
• Excellent project management and organizational skills; able to manage multiple priorities.
• Experience with inventory management systems and logistics coordination.
• Exceptional communication and leadership for managing a remote team.
• Proficiency in data analysis and reporting tools relevant to e-commerce.

Responsibilities

• Manage day-to-day e-commerce platform operations including website maintenance and order processing.
• Oversee inventory management for online sales ensuring accuracy and efficient fulfillment.
• Coordinate with logistics partners for timely and cost-effective delivery.
• Develop strategies to improve online customer experience and retention.
• Monitor ecommerce metrics and provide regular reports.
• Lead and train a remote team of customer service and fulfillment specialists.

Skills

E-commerce management

Platform knowledge

Project management

Inventory management

Remote leadership

Data analysis

Tools

Analytics tools

Inventory management systems

Job description

About the Role

Our client is seeking a highly organized and experienced E-commerce Operations Manager to oversee their online retail operations, managing all aspects from order fulfillment to customer satisfaction. This is a fully remote position, ideal for a strategic thinker with a proven track record in managing online sales channels and logistics. You will be instrumental in optimizing the customer journey, ensuring efficient backend processes, and driving the growth of their digital presence. This role requires excellent communication skills and the ability to manage teams and processes remotely, contributing significantly to the company's online success from anywhere.

Key Responsibilities

• Manage the day-to-day operations of the e-commerce platform, including website maintenance and order processing.
• Oversee inventory management for online sales, ensuring accuracy and efficient stock fulfillment.
• Coordinate with logistics partners to ensure timely and cost-effective delivery of orders.
• Develop and implement strategies to improve the online customer experience and retention.
• Monitor key e-commerce metrics (conversion rates, AOV, customer acquisition cost) and provide regular reports.
• Manage and train a remote team of customer service and fulfillment specialists to uphold high service standards.

Requirements

• Proven experience as an E-commerce Operations Manager or in a similar online retail management role.
• Strong understanding of e-commerce platforms, digital marketing, and online sales strategies.
• Excellent project management and organizational skills, with the ability to manage multiple priorities.
• Experience with inventory management systems and logistics coordination.
• Exceptional communication and leadership skills for managing a remote team effectively.
• Proficiency in data analysis and reporting tools relevant to e-commerce.

Benefits

• Competitive salary for a senior remote role.
• Flexible working hours and the ability to work from any location.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and development in the rapidly expanding e-commerce sector.
• A dynamic and collaborative virtual work environment focused on innovation and results.