E-commerce Operations Manager

Placements24; George; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health and wellness benefits

Career advancement opportunities

Employee discounts on company products

Job summary

Placements24 in George, Western Cape, seeks an experienced E-commerce Operations Manager to oversee online sales channels and optimize day-to-day platform operations, ensuring a seamless customer journey from browse to delivery.

You will collaborate with IT, marketing and logistics teams, driving efficiency, profitability and growth in a hybrid work environment that balances in-office collaboration with remote flexibility.

Qualifications

• Bachelor's degree in business, marketing or related field is required.
• 5+ years of experience in e-commerce operations or management.
• Strong understanding of e-commerce platforms, CRM systems and digital marketing principles.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proven ability to manage cross-functional projects and teams.

Responsibilities

• Manage and optimize the e-commerce platform, including product listings, inventory management, and order fulfillment processes.
• Develop and implement strategies to improve website conversion rates and average order value.
• Oversee the coordination of shipping, logistics, and returns to ensure timely and cost-effective delivery.
• Analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement.
• Collaborate with marketing teams on promotional campaigns and ensure cohesive online customer journeys.
• Troubleshoot and resolve any operational issues that arise on the e-commerce platform.

Skills

E-commerce operations

Data analysis

Cross-functional leadership

Project management

Education

Bachelor's degree in Business Administration or Marketing

Tools

CRM systems

E-commerce platforms

Digital marketing tools

Job description

About the Role

Our client is seeking an experienced E-commerce Operations Manager to oversee and optimize their online sales channels in George . This pivotal role involves managing the day-to-day operations of the e-commerce platform, ensuring a seamless customer experience from browsing to delivery. You will work cross-functionally with IT, marketing, and logistics teams to drive efficiency and profitability. This is a unique opportunity to shape the future of our client's online business within a dynamic, hybrid work environment that balances in-office collaboration with remote flexibility.

Key Responsibilities

• Manage and optimize the e-commerce platform, including product listings, inventory management, and order fulfillment processes.
• Develop and implement strategies to improve website conversion rates and average order value.
• Oversee the coordination of shipping, logistics, and returns to ensure timely and cost-effective delivery.
• Analyze sales data, website traffic, and customer behavior to identify trends and areas for improvement.
• Collaborate with marketing teams on promotional campaigns and ensure cohesive online customer journeys.
• Troubleshoot and resolve any operational issues that arise on the e-commerce platform.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in e-commerce operations or management.
• Strong understanding of e-commerce platforms, CRM systems, and digital marketing principles.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proven ability to manage cross-functional projects and teams.
• Experience with inventory management and logistics coordination.

Benefits

• Competitive salary package.
• Hybrid work model offering flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for career advancement within a growing company.
• Employee discounts on company products.