Remote E-commerce Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance incentives

Fully remote work

Health, dental, vision insurance

Professional development in customer a

Supportive virtual team

Job summary

Placements24 seeks a dedicated Remote E-commerce Support Specialist to act as the first point of contact for customers, handling inquiries via email, chat, and phone while ensuring a seamless online shopping experience.

You will resolve orders, manage returns, troubleshoot site issues, and maintain accurate records to boost customer satisfaction and loyalty in a fully remote setting.

Qualifications

• Proven experience in customer service, preferably in an e-commerce or retail environment.
• Excellent written and verbal communication skills.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; college degree preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via multiple channels.
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges.
• Troubleshoot and resolve customer issues related to website functionality and orders.
• Escalate complex issues to relevant departments for resolution.
• Maintain accurate customer records and interaction logs.
• Provide feedback to management on customer trends and recurring issues.

Skills

Customer service

Communication

Remote work

Time management

Empathy

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

E-commerce platforms

Job description

About the Role

Our client is seeking a dedicated and customer-centric Remote E-commerce Support Specialist to enhance their online retail presence, operating fully remotely from anywhere. You will be the first point of contact for customers interacting with their online store, providing exceptional support via email, chat, and phone. Your role involves resolving customer inquiries, processing orders, managing returns, and troubleshooting website issues to ensure a seamless online shopping experience. This position requires strong communication skills, empathy, and the ability to manage customer relationships effectively in a virtual setting, contributing significantly to customer satisfaction and loyalty.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via multiple channels.
• Assist customers with placing orders, tracking shipments, and processing returns/exchanges.
• Troubleshoot and resolve customer issues related to website functionality and orders.
• Escalate complex issues to relevant departments for resolution.
• Maintain accurate customer records and interaction logs.
• Provide feedback to management on customer trends and recurring issues.

Requirements

• Proven experience in customer service, preferably in an e-commerce or retail environment.
• Excellent written and verbal communication skills.
• Proficiency in using CRM software and e-commerce platforms.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; college degree preferred.

Benefits

• Competitive salary and performance incentives.
• Fully remote work environment with flexible scheduling options.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development in customer support and e-commerce.
• A supportive virtual team culture that values collaboration.