E-commerce Operations Specialist - Retail

Placements24; Randburg; Hybrid; ZAR 300,000 - 460,000; Full time

Benefits offered by this job

Bonuses

Health insurance

Dental insurance

Vision insurance

Paid time off

Professional development

Remote-first culture

Job summary

Placements24 is seeking a detail-oriented E-commerce Operations Specialist to join its remote team. You will oversee daily online retail operations, optimize order fulfillment, manage listings, and collaborate with logistics partners to ensure timely delivery for customers across South Africa.

The role emphasizes data-driven improvements, troubleshooting, and maintaining high service standards from a remote location, with opportunities for professional development and a remote-first culture.

Qualifications

• Proven experience in e-commerce operations or online retail.
• Strong knowledge of OMS and WMS.
• Analytical and detail-oriented with problem-solving skills.
• Proficient in data analysis and reporting tools.
• Excellent communication and time management in a remote setting.

Responsibilities

• Oversee and manage all aspects of the e-commerce order fulfillment process, from order placement to final delivery.
• Monitor website performance and product listings, ensuring accuracy and optimal presentation for online customers.
• Coordinate with third-party logistics providers and shipping partners to ensure timely and cost-effective delivery of orders.
• Process returns, exchanges, and refunds efficiently, adhering to company policies and maintaining customer satisfaction.
• Troubleshoot and resolve operational issues, such as shipping delays, inventory discrepancies, or technical glitches on the e-commerce platform.
• Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement and cost savings.

Skills

E-commerce operations

OMS knowledge

WMS knowledge

Data analysis

Remote collaboration

Organizational skills

Tools

OMS

WMS

Job description

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations Specialist to join their remote team. In this role, you will be responsible for managing and optimizing the daily operations of their online retail platform, ensuring a seamless customer experience from browsing to delivery. You will play a critical part in streamlining processes, coordinating with logistics partners, and troubleshooting any issues that arise to maintain high standards of service. This is an exceptional opportunity for a motivated individual with a strong understanding of e-commerce and a passion for operational excellence to contribute significantly to a growing online business, working entirely from a remote setting and impacting national sales.

Key Responsibilities

• Oversee and manage all aspects of the e-commerce order fulfillment process, from order placement to final delivery.
• Monitor website performance and product listings, ensuring accuracy and optimal presentation for online customers.
• Coordinate with third-party logistics providers and shipping partners to ensure timely and cost-effective delivery of orders.
• Process returns, exchanges, and refunds efficiently, adhering to company policies and maintaining customer satisfaction.
• Troubleshoot and resolve operational issues, such as shipping delays, inventory discrepancies, or technical glitches on the e-commerce platform.
• Analyze operational data to identify trends, inefficiencies, and opportunities for process improvement and cost savings.

Requirements

• Proven experience in e-commerce operations, online retail management, or a related field.
• Strong understanding of e-commerce platforms, order management systems (OMS), and warehouse management systems (WMS).
• Excellent analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in data analysis tools and reporting.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities in a remote environment.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with remote teams and external partners.

Benefits

• Competitive remote salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and holidays.
• Opportunities for professional development and virtual training.
• A flexible, remote-first work culture that values work-life balance.