E-commerce Operations Specialist

Placements24; Polokwane; Hybrid; ZAR 250,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Health insurance

Retirement plan

Professional development

Job summary

Placements24 is seeking an E-commerce Operations Specialist to oversee the day-to-day online store activities, from order fulfillment to customer service oversight. This fully remote role supports a growing digital marketplace and requires proactive process optimization and cross-functional collaboration.

You will monitor inventory, coordinate with suppliers to maintain stock levels, analyze performance data, and drive improvements while ensuring smooth operations across marketing, sales and IT

Qualifications

• 2–4 years of experience in e-commerce operations, logistics or a related field.
• Strong understanding of e-commerce platforms, order management and fulfillment processes.
• Excellent problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using data analysis tools to track operational performance and identify trends.

Responsibilities

• Oversee the entire order lifecycle with timely processing, accurate fulfillment and efficient shipping.
• Manage inventory levels and work with suppliers to optimize stock and ordering.
• Monitor website performance and user experience, addressing operational issues.
• Develop and implement customer service protocols to maintain high satisfaction.
• Analyze operational data to identify improvements and implement process enhancements.
• Collaborate with marketing, sales and IT to align operations with business strategy.

Skills

Order management

Inventory management

Data analysis

Customer service

Cross-functional collaboration

Remote work

Job description

About the Role

Our client, a rapidly expanding e-commerce company, is seeking a proactive and efficient E-commerce Operations Specialist to join their remote team. This role is critical for ensuring the smooth and effective day-to-day operations of the online business, from order fulfillment to customer service oversight. You will be instrumental in optimizing processes, enhancing the customer experience, and supporting the growth of the company's digital marketplace. This position offers a fantastic opportunity to contribute to a dynamic business from anywhere, driving operational excellence within the vibrant online retail sector.

Key Responsibilities

• Oversee the entire order lifecycle, ensuring timely processing, accurate fulfillment, and efficient shipping.
• Manage inventory levels and work with suppliers to maintain stock availability and optimize ordering processes.
• Monitor website performance and user experience, identifying and resolving any operational issues.
• Develop and implement customer service protocols to ensure high levels of customer satisfaction.
• Analyze operational data to identify areas for improvement and implement process enhancements.
• Collaborate with marketing, sales, and IT teams to ensure seamless integration of operations with business strategies.

Requirements

• 2-4 years of experience in e-commerce operations, logistics, or a related field.
• Strong understanding of e-commerce platforms, order management systems, and fulfillment processes.
• Excellent problem-solving skills and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using data analysis tools to track operational performance and identify trends.
• Strong communication and interpersonal skills for effective collaboration with internal teams and external partners.
• Experience working remotely and managing tasks independently is highly valued.

Benefits

• Competitive salary and potential for annual bonuses.
• Fully remote work arrangement, offering unparalleled flexibility.
• Comprehensive health insurance and retirement savings plan.
• Opportunities for professional development and cross-functional training.
• A collaborative and supportive team culture focused on innovation and efficiency.