E-commerce Operations Manager (Remote)

Placements24; Durban; Hybrid; ZAR 1,440,000 - 2,081,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Remote work flexibility

Paid time off and holidays

Career growth opportunities

Job summary

Placements24 is seeking an E-commerce Operations Manager to join a fully remote team. You will oversee inventory, fulfillment, and customer service to optimize digital storefronts and drive growth.

Responsibilities include managing 3PL relationships, refining processes, and leading a distributed operations team to deliver high customer satisfaction.

Qualifications

• 5+ years in e-commerce operations or supply chain management.
• Proven ability to manage complex logistics and fulfillment operations.
• Strong understanding of inventory management systems and ERP software.
• Excellent problem-solving, analytical, and leadership skills.
• Experience working in a fully remote environment with distributed teams.

Responsibilities

• Oversee and optimize the e-commerce order fulfillment process including inventory management and shipping.
• Manage relationships with 3PL providers and suppliers for timely delivery.
• Implement and refine policies to improve efficiency and reduce costs.
• Monitor website performance and operational metrics to identify bottlenecks.
• Lead and mentor a remote operations team with a culture of accountability.

Skills

E-commerce operations

Supply chain management

Leadership

Analytical thinking

Remote collaboration

Tools

ERP software

Job description

About the Role

Our client is looking for a highly organized and strategic E-commerce Operations Manager to join their fully remote team. This position is crucial for ensuring the smooth and efficient running of all online sales operations, from inventory management to order fulfillment and customer service. You will play a key role in optimizing operational processes, improving efficiency, and enhancing the overall customer experience for their digital storefronts. This is a fantastic opportunity for a motivated operations professional to make a significant impact in a growing e-commerce business, working autonomously from anywhere while contributing to a globally distributed and highly collaborative team.

Key Responsibilities

• Oversee and optimize the entire e-commerce order fulfillment process, including inventory management, warehousing, and shipping logistics.
• Manage relationships with third-party logistics (3PL) providers and suppliers to ensure timely and cost-effective delivery.
• Implement and refine operational policies and procedures to improve efficiency and reduce costs.
• Monitor website performance and operational metrics, identifying bottlenecks and implementing solutions.
• Ensure a high level of customer satisfaction by resolving order-related issues promptly and professionally.
• Lead and mentor a remote operations team, fostering a culture of accountability and continuous improvement.

Requirements

• 5+ years of experience in e-commerce operations or supply chain management.
• Proven ability to manage complex logistics and fulfillment operations.
• Strong understanding of inventory management systems and ERP software.
• Excellent problem-solving, analytical, and leadership skills.
• Experience working in a fully remote environment and managing distributed teams is highly desirable.

Benefits

• Highly competitive salary and performance-based incentives.
• Full remote work flexibility, allowing you to work from any location.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and company holidays.
• Opportunities for significant professional growth and leadership development.