E-commerce Operations Specialist

Placements24; Vereeniging; Hybrid; ZAR 300,000 - 480,000; Full time

Job summary

Placements24 is seeking a detail-oriented E-commerce Operations Specialist to manage and optimize online sales channels from a remote setting. You will oversee order processing, fulfillment coordination, content management, and inventory accuracy to ensure a seamless shopping experience.

Collaborate with marketing, customer service, and logistics to improve e-commerce processes, monitor performance, and drive sales growth in a flexible home-based environment.

Qualifications

• Proven experience in e-commerce operations, online retail management, or a related field.
• Strong understanding of e-commerce platforms, order management systems (OMS), and CRM software.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Proficiency in data analysis and reporting tools.
• Ability to manage multiple tasks and priorities effectively in a remote work environment.

Responsibilities

• Manage and execute daily e-commerce operations, including order processing and fulfillment tracking.
• Ensure website content is accurate and aligned with campaigns and product launches.
• Monitor inventory levels and coordinate with supply chain partners to prevent stockouts.
• Analyze website performance metrics and identify UX/conversion improvements.
• Coordinate with shipping carriers and third-party logistics providers for timely delivery.
• Troubleshoot and resolve issues on the e-commerce platform.

Skills

E-commerce operations

Analytical skills

Problem-solving

Data analysis

Remote work management

Tools

OMS

CRM software

CMS platforms

Job description

About the Role

Our client is seeking a detail-oriented and proactive E-commerce Operations Specialist to manage and optimize their online sales channels. Working remotely, you will oversee critical aspects of the online customer journey, from order processing and fulfillment coordination to website content management and inventory accuracy. This role is vital for ensuring a seamless and efficient online shopping experience that drives customer satisfaction and sales growth. You will collaborate with various teams, including marketing, customer service, and logistics, to maintain high operational standards and continuously improve e-commerce processes within a flexible, home-based work setting.

Key Responsibilities

• Manage and execute daily e-commerce operations, including order processing, fulfillment tracking, and customer issue resolution.
• Ensure website content is accurate, up-to-date, and aligned with marketing campaigns and product launches.
• Monitor online inventory levels and work with supply chain partners to maintain stock accuracy and prevent stockouts.
• Analyze website performance metrics and identify areas for improvement in user experience and conversion rates.
• Coordinate with shipping carriers and third-party logistics providers to ensure timely and cost-effective delivery of orders.
• Troubleshoot and resolve any technical or operational issues that arise on the e-commerce platform.

Requirements

• Proven experience in e-commerce operations, online retail management, or a related field.
• Strong understanding of e-commerce platforms, order management systems (OMS), and CRM software.
• Excellent analytical and problem-solving skills with a keen eye for detail.
• Proficiency in data analysis and reporting tools.
• Ability to manage multiple tasks and priorities effectively in a remote work environment.

Benefits

• Competitive annual salary and potential for bonuses.
• Flexible remote work arrangements.
• Comprehensive health, dental, and vision insurance.
• Paid time off and opportunities for professional development.
• A dynamic and innovative online retail environment.