Remote E-commerce Operations Coordinator

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Remote work

Health benefits

Growth opportunities

Collaborative team

Job summary

Placements24 is seeking a proactive Remote E-commerce Operations Coordinator to streamline online retail activities. You will manage listings, fulfill orders, coordinate with shipping partners, and handle customer inquiries from a remote setting.

This role suits a detail-oriented communicator who thrives in a fast-paced digital environment and collaborates with internal teams and external vendors. You will optimize listings, oversee fulfillment, and support promotions while maintaining excellent

Qualifications

• Proven experience in e-commerce operations or online retail coordination.
• Strong understanding of Shopify, WooCommerce, and marketplace operations.
• Excellent organizational skills and attention to detail.
• Remote-friendly communication and problem-solving abilities.

Responsibilities

• Manage and update product listings across e-commerce platforms with accuracy.
• Coordinate order fulfillment, track shipments, and monitor inventory levels.
• Liaise with third-party logistics providers to ensure timely delivery.
• Respond to customer inquiries and resolve order-related issues promptly.
• Monitor website performance and identify bottlenecks in the customer journey.
• Collaborate with marketing to support online promotions and campaigns.

Job description

About the Role

Our client is seeking a proactive and organized Remote E-commerce Operations Coordinator to manage and streamline their online retail operations. This position is central to ensuring a seamless customer experience from browsing to delivery, all handled remotely. You will be responsible for managing online listings, coordinating order fulfillment, liaising with shipping partners, and resolving customer inquiries related to online purchases. This role is perfect for someone detail-oriented who thrives in a dynamic online environment and possesses excellent communication skills to work effectively with internal teams and external vendors, driving the success of our client's digital retail presence without requiring a physical presence in an office.

Key Responsibilities

• Manage and update product listings across various e-commerce platforms, ensuring accuracy and appeal.
• Coordinate the order fulfillment process, including processing orders, tracking shipments, and managing inventory levels.
• Liaise with third-party logistics providers and shipping carriers to ensure timely and cost-effective delivery.
• Respond to customer inquiries, feedback, and issues related to online orders and deliveries promptly and professionally.
• Monitor website performance and identify any operational bottlenecks or areas for improvement in the customer journey.
• Collaborate with the marketing team to ensure smooth execution of online promotions and campaigns.

Requirements

• Proven experience in e-commerce operations or online retail coordination.
• Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce) and marketplace operations.
• Excellent organizational skills and meticulous attention to detail.
• Proficiency in order management systems and inventory software .
• Effective communication and problem-solving skills, suitable for a remote working environment.
• Ability to multitask and manage priorities in a fast-paced digital setting.

Benefits

• Competitive salary commensurate with experience.
• Remote work arrangement offering excellent work-life balance.
• Comprehensive health and wellness benefits package.
• Opportunities for growth in the expanding e-commerce sector.
• A collaborative team environment that values innovation and efficiency.