Remote E-commerce Operations Coordinator

Placements24; Bloemfontein; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Fully remote setup

Growth opportunities

Team-oriented environment

Job summary

Placements24 seeks a highly organized Remote E-commerce Operations Coordinator to support day-to-day order processing, inventory management, and customer support for our online sales channels. This fully remote role enables you to contribute from home and coordinate with 3PL providers to ensure timely delivery.

The ideal candidate will have strong multitasking abilities, experience with e-commerce platforms and order management systems, and excellent written communication for customer

Qualifications

• Proven experience in e-commerce operations, logistics coordination, or a related field.
• Strong organizational skills and exceptional attention to detail in managing multiple tasks.
• Proficiency with e-commerce platforms and order management systems.
• Excellent written communication skills for customer service interactions.
• Ability to work independently in a remote environment and meet deadlines.
• Problem-solving and proactive approach to operational challenges.

Responsibilities

• Oversee the order processing workflow from placement to fulfillment.
• Coordinate with 3PL providers or internal teams for shipping and delivery.
• Manage online inventory levels and conduct stock counts.
• Respond to customer inquiries via email and chat.
• Troubleshoot and resolve operational issues for a seamless customer experience.
• Assist in implementing e-commerce operational processes and procedures.

Skills

E-commerce operations

Logistics coordination

Organizational skills

Attention to detail

Written communication

Remote work

Tools

Order management systems

ERP / inventory software

CRM tools

Job description

About the Role

Our client is seeking a highly organized and efficient Remote E-commerce Operations Coordinator to support the smooth functioning of their online sales channels. This fully remote position involves managing the day-to-day operational aspects of the e-commerce business, ensuring timely order fulfillment, accurate inventory management, and excellent customer support. You will be the central point of contact for operational queries and will play a vital role in maintaining customer satisfaction and operational efficiency. This is an excellent opportunity for a detail-oriented individual to contribute to a growing online retail presence from the convenience of their home.

Key Responsibilities

• Oversee the order processing workflow from placement to fulfillment, ensuring accuracy and timeliness.
• Coordinate with third-party logistics (3PL) providers or internal teams for efficient shipping and delivery.
• Manage online inventory levels, conduct regular stock counts, and update inventory systems accordingly.
• Respond to customer inquiries regarding orders, shipping, and returns via email and chat.
• Troubleshoot and resolve operational issues to ensure a seamless customer experience.
• Assist in the implementation and refinement of e-commerce operational processes and procedures.

Requirements

• Proven experience in e-commerce operations, logistics coordination, or a related field.
• Strong organizational skills and exceptional attention to detail in managing multiple tasks.
• Proficiency with e-commerce platforms and order management systems.
• Excellent written communication skills for customer service interactions.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• Problem-solving aptitude and a proactive approach to operational challenges.

Benefits

• Competitive annual salary reflecting your expertise.
• Full remote work setup, offering flexibility and autonomy.
• Opportunities to streamline and improve critical e-commerce operations.
• Be part of a dedicated team focused on delivering excellent online customer experiences.
• Contribute to the operational success of an expanding online retail business.