Remote E-commerce Operations Assistant

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Training opportunities

Job summary

Placements24 is seeking a detail-oriented Remote E-commerce Operations Assistant to support their online retail business from a home office. You will manage orders, monitor fulfillment, and improve the customer experience by collaborating with the e-commerce manager and fulfillment teams.

This fully remote role requires strong organizational skills, excellent written and verbal communication, and the ability to work independently in a fast-paced online environment.

Qualifications

• Experience in e-commerce operations or order processing.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational ability.

Responsibilities

• Process and manage incoming online orders, ensuring accuracy and timeliness.
• Monitor order fulfillment, shipping, and delivery processes.
• Respond to customer inquiries regarding orders, shipping, and product availability via email and chat.
• Update product information, pricing, and inventory levels on the e-commerce platform.
• Assist in the coordination of returns and exchanges, ensuring efficient processing.
• Collaborate with marketing and web development teams on promotional activities and website updates.

Skills

E-commerce ops

Customer service

Order management

Job description

About the Role

Our client is seeking a detail-oriented and proactive Remote E-commerce Operations Assistant to support their online retail business. This role is crucial for ensuring the smooth day-to-day running of the e-commerce platform, managing orders, and enhancing the online customer experience. You will work closely with the e-commerce manager and fulfillment teams to resolve issues, optimize processes, and maintain the integrity of the online store. This fully remote position requires strong organizational skills, excellent communication abilities, and a keen understanding of online retail operations. It's an excellent opportunity to contribute to a growing digital retail presence from the convenience of your home office.

Key Responsibilities

• Process and manage incoming online orders, ensuring accuracy and timeliness.
• Monitor order fulfillment, shipping, and delivery processes, proactively addressing any delays or issues.
• Respond to customer inquiries regarding orders, shipping, and product availability via email and chat.
• Update product information, pricing, and inventory levels on the e-commerce platform.
• Assist in the coordination of returns and exchanges, ensuring efficient processing.
• Collaborate with marketing and web development teams on promotional activities and website updates.

Requirements

• Previous experience in e-commerce operations, customer service, or order management.
• Familiarity with e-commerce platforms and online retail processes.
• Strong organizational skills and meticulous attention to detail.
• Excellent written and verbal communication skills for effective remote collaboration.
• Proficiency in using computers, online tools, and standard office software.
• Ability to work independently, manage time effectively, and adapt to changing priorities in a remote setting.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote work arrangement offering excellent work-life balance and flexibility.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for training and skill development in e-commerce management.
• A collaborative virtual team environment with a focus on continuous improvement.