E-commerce Operations Assistant

Placements24; Polokwane; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote work arrangement

Learning & growth opportunities

Collaborative virtual team environment

Exposure to online retail operations

Job summary

Placements24 is seeking an proactive E-commerce Operations Assistant to support online retail activities entirely remotely. You will handle order processing, product listings, and customer communication to ensure smooth day-to-day operations and optimal customer experiences.

The role emphasizes organization, attention to detail, and tech-savviness, with collaboration across teams and no need for a physical office presence. Remote work offers flexibility and opportunities for growth.

Qualifications

• Experience in e-commerce operations, administration, or customer support preferred.
• Excellent written communication and customer service orientation.
• Ability to work independently and meet deadlines in a remote setting.
• Familiarity with Shopify and WooCommerce is a plus.

Responsibilities

• Process online orders accurately and coordinate with fulfillment/shipping.
• Manage product listings, update descriptions, pricing, and images.
• Respond to customer inquiries via email and chat in a timely manner.
• Monitor website performance and escalate technical issues.
• Assist in managing inventory across online channels and flag low stock items.
• Gather and analyze basic e-commerce data to support improvements.

Skills

Organizational skills

Attention to detail

Customer service

Remote work

Self-management

Tools

Shopify

WooCommerce

Job description

About the Role

Our client is looking for a proactive and detail-oriented E-commerce Operations Assistant to support their online retail business, operating fully remotely. This role is vital for ensuring the smooth day-to-day running of their e-commerce platform, from order processing to customer communication. You will work closely with various teams to manage online listings, fulfill orders, and maintain customer satisfaction. The ideal candidate is tech-savvy, highly organized, and thrives in a fast-paced digital environment, making a significant contribution to the company's online success and customer experience without the need for a physical office presence.

Key Responsibilities

• Process online orders accurately and efficiently, coordinating with fulfillment and shipping departments.


• Manage product listings on the e-commerce platform, ensuring descriptions, pricing, and images are up-to-date and accurate.


• Respond to customer inquiries and support requests via email and chat in a timely and professional manner.


• Monitor website performance and identify any technical issues, escalating them to the relevant teams.


• Assist in managing inventory levels across online channels, flagging low stock items.


• Gather and analyze basic e-commerce data to support operational improvements.

Requirements

• Previous experience in e-commerce operations, administration, or customer support is beneficial.


• Strong organizational skills and exceptional attention to detail.


• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and online marketplaces.


• Excellent written communication skills and customer service orientation.


• Ability to work independently, manage multiple tasks, and meet deadlines in a remote setting.


• Familiarity with basic digital marketing concepts is a plus.

Benefits

• Competitive salary.


• Fully remote work arrangement, offering significant flexibility.


• Opportunities to learn and grow within the e-commerce industry.


• A dynamic and collaborative virtual team environment.


• Exposure to key aspects of online retail operations.