Remote E-commerce Operations Manager

Placements24; East London; Hybrid; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Remote benefits package

Flexible schedule

Career development

Job summary

Placements24 is seeking an experienced Remote E-commerce Operations Manager to lead online fulfillment and logistics, ensuring cost-efficient and timely delivery. You will manage the full order lifecycle from processing to shipping while coordinating with 3PLs and driving scalable improvements.

The role requires strong analytical skills, deep supply chain knowledge for e-commerce, and proven remote leadership capabilities to guide a distributed team.

Qualifications

• Extensive experience in e‑commerce operations, logistics or supply chain.
• Proven ability to optimize fulfillment processes for online retail.
• Strong analytical, problem-solving and decision-making skills.

Responsibilities

• Oversee all aspects of the e-commerce order fulfillment process, including processing, picking, packing and shipping.
• Manage inventory levels across online channels and prevent stockouts/overstocking.
• Develop and maintain relationships with 3PL providers and shipping carriers.
• Implement and refine workflows to improve efficiency, accuracy and delivery speed.
• Analyze data to identify bottlenecks, cost-saving opportunities and improvements.
• Ensure compliance with regulations and quality standards in warehousing and shipping.
• Lead and manage a remote team of operations specialists and provide performance feedback.
• Collaborate with customer service to resolve fulfillment-related issues promptly.

Skills

E-commerce operations

Logistics management

Remote leadership

Data analytics

Tools

WMS

E-commerce platforms

ERP systems

Job description

About the Role

Our client is looking for an experienced and strategic Remote E-commerce Operations Manager to lead their online fulfillment and logistics operations. This role is crucial for ensuring efficient, cost-effective, and timely delivery of products to customers across various regions. You will be responsible for managing the entire e-commerce order lifecycle, from order processing and inventory management to shipping and customer service related to fulfillment. The ideal candidate possesses strong analytical skills, a deep understanding of supply chain management in an e-commerce context, and the ability to optimize processes for scalability and customer satisfaction, all while working remotely.

Key Responsibilities

• Oversee all aspects of the e-commerce order fulfillment process, including order processing, picking, packing, and shipping.
• Manage inventory levels across online channels, implementing strategies to prevent stockouts and overstocking.
• Develop and maintain strong relationships with third-party logistics (3PL) providers and shipping carriers.
• Implement and refine operational workflows to improve efficiency, accuracy, and delivery speed.
• Analyze operational data to identify bottlenecks, cost‑saving opportunities, and areas for improvement.
• Ensure compliance with all relevant regulations and quality standards in warehousing and shipping.
• Lead and manage a remote team of operations specialists, providing guidance and performance feedback.
• Collaborate with customer service teams to resolve fulfillment‑related issues promptly.

Requirements

• Extensive experience in e‑commerce operations, logistics, or supply chain management, preferably in a remote leadership role.
• Proven ability to manage and optimize fulfillment processes for online retail.
• Strong understanding of inventory management systems and Warehouse Management Systems (WMS).
• Excellent analytical, problem‑solving, and decision‑making skills.
• Demonstrated leadership and team management capabilities.
• Proficiency in e‑commerce platforms and related operational software.
• Exceptional organization and communication skills suitable for remote collaboration.

Benefits

• Highly competitive salary and comprehensive remote benefits package.
• Opportunity to lead and shape the e‑commerce operations of a growing company.
• Flexible work schedule and location independence.
• Professional development and training opportunities.
• Collaborative and innovative remote work culture.