Remote E-commerce Operations Coordinator

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Fully remote work environment

Competitive salary and benefits

Training and development resources

Collaborative remote team culture

Job summary

Placements24 is seeking a diligent Remote E-commerce Operations Coordinator to oversee logistics and operations for the online store. This fully remote role supports order fulfillment, inventory control, and customer satisfaction from anywhere in South Africa.

You will coordinate with warehouses, manage shipping, process returns, and ensure accurate product information across the platform. Strong organization and multi-tasking are essential for success in this fast-paced environment.

Qualifications

• Experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of order fulfillment and inventory management.
• Proficiency with e-commerce platforms and backend systems.
• Excellent organizational and time-management skills with high accuracy.
• Remote collaboration and independent work ability.

Responsibilities

• Oversee end-to-end order fulfillment for the e-commerce platform.
• Manage inventory and coordinate with 3PL partners for stock accuracy.
• Process orders, generate shipping labels, and track shipments.
• Handle customer inquiries about order status, shipping, and returns.
• Manage returns and exchanges per company policies.
• Monitor website data for order processing issues and resolve them.
• Collaborate with customer service to address issues.
• Maintain accurate product information and pricing on the platform.
• Identify opportunities to improve operational efficiency and reduce costs.
• Prepare regular reports on key metrics like order volume and return rates.

Skills

E-commerce operations

Logistics

Supply chain management

Remote work

Education

Bachelor's degree or equivalent experience in a relevant field

Tools

E-commerce platforms

Backend systems

Shipping software

Job description

About the Role

Our client is actively seeking a diligent and proactive Remote E-commerce Operations Coordinator to manage the logistical and operational aspects of their online store. This is a fully remote position, enabling you to work from anywhere in South Africa. The coordinator will play a key role in ensuring efficient order fulfillment, inventory management, and customer satisfaction for online sales. Responsibilities include coordinating with warehouses, managing shipping logistics, processing returns, and ensuring the accuracy of product information across the e-commerce platform. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and a proven ability to manage multiple tasks in a fast-paced environment. This role is crucial for maintaining a smooth and positive online shopping experience.

Key Responsibilities

• Oversee the end-to-end order fulfillment process for the e-commerce platform.
• Manage inventory levels and coordinate with third-party logistics (3PL) partners to ensure stock accuracy and availability.
• Process customer orders, generate shipping labels, and track shipments to ensure timely delivery.
• Handle customer inquiries related to order status, shipping, and returns in a timely and professional manner.
• Manage the returns and exchange process, ensuring compliance with company policies.
• Monitor website data for order processing issues and proactively resolve them.
• Collaborate with the customer service team to address and resolve customer concerns.
• Assist in maintaining accurate product information and pricing on the e-commerce platform.
• Identify opportunities to improve operational efficiency and reduce fulfillment costs.
• Prepare regular reports on key operational metrics, such as order volume, fulfillment times, and return rates.

Requirements

• Previous experience in e-commerce operations, logistics, or supply chain management.
• Strong understanding of order fulfillment processes and inventory management principles.
• Proficiency in using e-commerce platforms and associated backend systems.
• Excellent organizational and time-management skills with a high degree of accuracy.
• Strong problem-solving abilities and a proactive approach to identifying and resolving issues.
• Effective communication skills, both written and verbal, suitable for remote collaboration.
• Ability to work independently and manage workload effectively in a remote setting.
• Experience with shipping carriers and logistics software is advantageous.
• Bachelor's degree or equivalent experience in a relevant field.
• High level of proficiency with common office software (e.g., Microsoft Office, Google Workspace).

Benefits

• Fully remote work environment offering great flexibility.
• Competitive salary and benefits package.
• Opportunity to be an integral part of a growing e-commerce business.
• Access to training and development resources for operational excellence.
• A supportive and collaborative remote team culture.