E-commerce Operations Coordinator (Remote)

Placements24; Polokwane; Hybrid; ZAR 240,000 - 420,000; Full time

Job summary

Placements24 seeks an E-commerce Operations Coordinator to join its remote-first online division. You will manage end-to-end online order fulfillment, coordinate with warehouses, and ensure accurate product data and pricing across channels.

The ideal candidate has a Bachelor's degree in Business or related field and 1–3 years in e-commerce operations, with Shopify/Magento and Excel experience. You’ll work independently from anywhere in South Africa, supporting campaigns and reporting on key

Qualifications

• Bachelor's degree or equivalent experience in business/operations.
• 1–3 years in e-commerce operations, logistics, or order fulfillment.
• Familiar with Shopify or Magento and order management systems.
• Strong organizational and time-management skills with attention to detail.
• Proactive problem-solving and remote-work capabilities.

Responsibilities

• Coordinate end-to-end online order fulfillment from placement to delivery.
• Collaborate with warehouse and logistics for timely shipments.
• Monitor inventory across platforms and coordinate replenishment.
• Respond to customer inquiries about online orders and deliveries.
• Maintain accurate product information, pricing, and inventory across channels.
• Support implementation and optimization of e-commerce processes.
• Generate reports on orders, fulfillment times, and returns.
• Identify bottlenecks and improve customer experience.
• Liaise with marketing/IT for campaigns and site maintenance.
• Maintain high operational efficiency for all online transactions.

Skills

Organizational skills

Time management

Problem solving

Communication

Independent work

Education

Bachelor's degree in Business/related field

Tools

Shopify

Magento

Excel

Order management systems

Job description

About the Role

Our client, a dynamic and growing player in the FMCG sector, is seeking an E-commerce Operations Coordinator to join their rapidly expanding online division. This is a fully remote position, allowing you to contribute to our client's success from anywhere in South Africa , while focusing on the seamless execution of their e-commerce operations. You will play a key role in managing online order fulfillment, inventory coordination, customer service inquiries related to online purchases, and ensuring the smooth functioning of the e-commerce platform. The ideal candidate is highly organized, detail-oriented, and possesses a strong understanding of online retail processes, particularly within the FMCG context. This role is essential for maintaining customer satisfaction and operational efficiency in our client's digital marketplace, operating on a remote-first basis.

Key Responsibilities

• Coordinate the end-to-end online order fulfillment process, from order placement to final delivery.
• Liaise with warehouse and logistics teams to ensure timely and accurate shipment of online orders.
• Monitor inventory levels across e-commerce platforms and coordinate stock replenishment to prevent stockouts.
• Manage and respond to customer inquiries and issues related to online orders and deliveries.
• Ensure the accuracy and upkeep of product information, pricing, and inventory on all e-commerce channels.
• Assist in the implementation and optimization of e-commerce operational processes and tools.
• Generate regular reports on key operational metrics, such as order volume, fulfillment times, and return rates.
• Identify and resolve operational bottlenecks and issues to improve customer experience.
• Collaborate with marketing and IT teams to support online campaigns and website maintenance.
• Maintain a high standard of operational efficiency and customer service for all online transactions.

Requirements

• Bachelor's degree or equivalent experience in Business Administration, Operations Management, or a related field.
• 1-3 years of experience in e-commerce operations, logistics, or order fulfillment, preferably within the FMCG sector.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento) and order management systems.
• Strong organizational and time management skills with exceptional attention to detail.
• Excellent problem-solving and communication abilities.
• Ability to work independently and manage workload effectively in a remote environment.
• Proficiency in Microsoft Office Suite, particularly Excel.
• A proactive approach to identifying and resolving operational challenges.
• Must be legally eligible to work remotely in South Africa .

Benefits

This fully remote role offers a competitive salary and the unparalleled flexibility of working from home. Our client provides comprehensive medical benefits, a retirement savings plan, and opportunities for skill development and career growth within the burgeoning e-commerce and FMCG sectors. You will be part of a supportive, forward-thinking virtual team that values efficiency and customer focus, allowing you to make a significant impact from any location in South Africa .