Remote E-commerce Logistics Specialist

Placements24; Sandton; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary and benefits

Job summary

Placements24 is seeking a Remote E-commerce Logistics Specialist to manage and optimize online order fulfillment, delivery operations, and inventory accuracy across national channels. The role emphasizes carrier management, 3PL coordination, and data-driven decision-making to improve efficiency.

Key focus areas include warehouse optimization, KPI monitoring (on-time delivery, order accuracy, costs), and collaboration with marketing, sales, and customer service to ensure a seamless customer

Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in e-commerce logistics, fulfillment operations, or supply chain management.
• Proven experience in managing carrier relationships and negotiating shipping rates.
• Strong understanding of warehouse management systems (WMS) and e-commerce platforms.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in Microsoft Excel and other relevant analytical tools.
• Strong communication, organizational, and time-management skills.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Familiarity with the South African logistics landscape and e-commerce market is a plus.

Responsibilities

• Oversee day-to-day e-commerce logistics operations, including order processing, picking, packing, and shipping.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers to ensure optimal service levels and cost-effectiveness.
• Monitor and analyze KPIs such as on-time delivery rates, order accuracy, shipping costs, and inventory turnover.
• Implement strategies to improve warehouse efficiency, order fulfillment speed, and shipping accuracy.
• Ensure accurate inventory management across all fulfillment channels, working closely with warehouse teams.
• Troubleshoot and resolve logistical issues such as shipping delays or damaged goods.
• Stay up-to-date with e-commerce logistics trends, technologies, and best practices.
• Collaborate with marketing, sales, and customer service to align logistics strategies and customer satisfaction.
• Develop and maintain SOPs for e-commerce logistics processes.
• Manage the returns process efficiently to minimize costs and maintain customer satisfaction.

Education

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field

Tools

WMS

E-commerce platforms

Microsoft Excel

Job description

About the Role

Our client, a rapidly growing online retailer, is looking for a skilled Remote E-commerce Logistics Specialist to manage and optimize their online order fulfillment and delivery operations. This role is vital for ensuring a seamless customer experience, from the moment an order is placed to its final delivery. The specialist will oversee warehouse operations, carrier management, shipping processes, and inventory accuracy, all while working remotely. This position is ideal for a proactive individual with a strong understanding of e-commerce logistics and a passion for efficiency, supporting national fulfillment that may serve customers in areas like Sandton, Gauteng.

Key Responsibilities

• Oversee day-to-day e-commerce logistics operations, including order processing, picking, packing, and shipping.
• Manage relationships with third-party logistics (3PL) providers and shipping carriers to ensure optimal service levels and cost-effectiveness.
• Monitor and analyze key performance indicators (KPIs) such as on-time delivery rates, order accuracy, shipping costs, and inventory turnover.
• Implement strategies to improve warehouse efficiency, order fulfillment speed, and shipping accuracy.
• Ensure accurate inventory management across all fulfillment channels, working closely with warehouse teams.
• Troubleshoot and resolve any logistical issues that may arise, such as shipping delays, damaged goods, or incorrect orders.
• Stay up-to-date with e-commerce logistics trends, technologies, and best practices.
• Collaborate with marketing, sales, and customer service teams to ensure aligned logistics strategies and customer satisfaction.
• Develop and maintain standard operating procedures (SOPs) for all e-commerce logistics processes.
• Manage the returns process efficiently and effectively to minimize costs and maintain customer satisfaction.

Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in e-commerce logistics, fulfillment operations, or supply chain management.
• Proven experience in managing carrier relationships and negotiating shipping rates.
• Strong understanding of warehouse management systems (WMS) and e-commerce platforms.
• Excellent analytical and problem-solving skills with a data-driven approach.
• Proficiency in Microsoft Excel and other relevant analytical tools.
• Strong communication, organizational, and time-management skills.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Familiarity with the South African logistics landscape and e-commerce market, including considerations for areas like Sandton, Gauteng, is a plus.
• Customer-centric mindset and a commitment to delivering excellent service.

Benefits

Our client offers a competitive salary, comprehensive benefits, and the significant advantage of a fully remote working arrangement. This role provides an exciting opportunity to shape the logistics strategy of a growing online business. You will have the autonomy to implement innovative solutions and contribute directly to customer satisfaction and business growth, supporting national operations potentially impacting regions like Sandton, Gauteng.