Remote E-commerce Operations Specialist

Placements24; Cape Town; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Medical aid

Retirement contributions

Remote-first culture

Job summary

Placements24, based in Cape Town, is seeking a dedicated remote E-commerce Operations Specialist to oversee daily operations of the online store from home. You will manage order processing, customer service, and product listings to ensure a smooth customer journey.

The role requires strong organizational skills, familiarity with Shopify/WooCommerce and CRM systems, and the ability to work independently in a remote setting to support a national brand.

Qualifications

• Proven experience in e-commerce operations.
• Experience with Shopify or WooCommerce.
• Strong communication and problem-solving skills.
• Attention to detail and organizational skills.
• Ability to work independently in a remote setting.

Responsibilities

• Manage and optimize the e-commerce order fulfillment process from checkout to delivery.
• Monitor website performance and liaise with technical teams to resolve issues promptly.
• Handle customer inquiries via email, chat, and phone with professionalism.
• Update product listings, descriptions, and pricing on the platform.
• Process returns, exchanges and refunds per policy.
• Analyze e-commerce data to identify trends and bottlenecks and drive improvements.
• Collaborate with marketing and sales to support campaigns and launches.
• Ensure inventory levels are reflected on the site and coordinate with fulfillment centers.
• Develop and maintain standard operating procedures for e-commerce operations.
• Contribute to improving the online customer journey and user experience.

Skills

E-commerce operations

Shopify / WooCommerce

CRM systems

Communication skills

Remote work

Tools

Shopify

WooCommerce

CRM software

Google Workspace

Microsoft Office

Job description

About the Role Our client is a progressive retail company looking for a dedicated Remote E-commerce Operations Specialist to join their expanding online division. This fully remote position is based out of Cape Town, Western Cape, but requires no physical presence in an office. You will play a pivotal role in ensuring the seamless day-to-day operation of our client's e-commerce platform, from order processing to customer service resolution. The ideal candidate is highly organized, detail-oriented, and possesses a strong understanding of online retail logistics and digital customer support. This role offers the unique advantage of contributing to a national brand from the comfort of your own home, with a focus on efficiency and customer satisfaction across all digital touchpoints.

Key Responsibilities

• Manage and optimize the entire e-commerce order fulfillment process from checkout to delivery.
• Monitor website performance and liaise with technical teams to resolve any issues promptly.
• Handle customer inquiries and resolve issues via email, chat, and phone with a high degree of professionalism and efficiency.
• Update product listings, descriptions, and pricing on the e-commerce platform accurately and consistently.
• Process returns, exchanges, and refunds according to company policy, ensuring a smooth customer experience.
• Analyze e-commerce data to identify trends, bottlenecks, and opportunities for improvement in operations.
• Collaborate with marketing and sales teams to support promotional campaigns and product launches.
• Ensure inventory levels are accurately reflected on the website and coordinate with fulfillment centers.
• Develop and maintain standard operating procedures for e-commerce operations.
• Contribute to the continuous improvement of the online customer journey and overall user experience for our client's digital storefront.

Requirements

• Proven experience in e-commerce operations, online retail, or a related field.
• Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce) and CRM systems.
• Excellent written and verbal communication skills, with strong problem-solving abilities.
• High level of attention to detail and organizational skills.
• Ability to work independently and manage time effectively in a remote setting.
• Understanding of online retail best practices and customer service principles.
• Proficiency in Microsoft Office Suite or Google Workspace.
• Experience with order management systems and inventory tracking.
• A proactive approach to identifying and resolving operational challenges.
• Tech-savvy with a willingness to learn new systems and processes.

Benefits

This position offers a fully remote working arrangement, providing excellent flexibility. Our client provides a competitive salary and opportunities for professional growth within their expanding digital team. Comprehensive benefits packages, including medical aid and retirement contributions, are part of the offering. You will have the chance to work with a forward-thinking company and be a key player in their online success from anywhere. This role is ideal for an individual seeking a remote-first career in e-commerce operations.