Remote E-commerce Operations Coordinator

Placements24; East London; Hybrid; ZAR 350,000 - 520,000; Full time

Benefits offered by this job

Competitive compensation

Full remote work

Health insurance

Paid time off

Professional development

Job summary

Placements24 is seeking a highly organized Remote E-commerce Operations Coordinator to manage online retail operations from a remote location. You will optimize inventory, order processing, and fulfillment across channels while ensuring accurate product listings and pricing.

Responsibilities include coordinating with fulfillment centers, handling customer inquiries, and analyzing sales performance to drive improvements in the online shopping experience.

Qualifications

• Relevant experience in e-commerce operations or online retail.
• Experience with Shopify or Magento and inventory management software.
• Excellent organizational skills and attention to detail.

Responsibilities

• Oversee the daily operations of the e-commerce platform with accurate listings and pricing.
• Manage inventory levels across online channels and coordinate with fulfillment centers.
• Process and track online orders ensuring timely fulfillment and shipment.
• Coordinate with shipping carriers to optimize delivery times and costs.
• Respond to e-commerce inquiries and resolve order issues promptly.
• Analyze sales data and operations metrics to identify improvements.

Skills

Organizational skills

Attention to detail

Communication

Remote work prioritization

Problem solving

Education

None

Tools

Shopify

Magento

Inventory software

Job description

About the Role

Our client is seeking a highly organized and proactive Remote E-commerce Operations Coordinator to manage and streamline their online retail operations. You will be responsible for ensuring the smooth flow of inventory, order processing, and customer fulfillment from your remote location. This role requires a strong understanding of e-commerce platforms, inventory management, and a commitment to efficiency and accuracy. You will play a critical role in enhancing the online customer experience and driving the success of our client's digital sales channels.

Key Responsibilities

• Oversee the daily operations of the e-commerce platform, ensuring accurate product listings and pricing.


• Manage inventory levels across online channels, coordinating with fulfillment centers to prevent stockouts or overstock.


• Process and track online orders, ensuring timely fulfillment and shipment to customers.


• Liaise with shipping carriers and logistics partners to optimize delivery times and costs.


• Respond to e-commerce related customer inquiries and resolve order issues efficiently.


• Analyze sales data and operational performance metrics to identify areas for improvement.

Requirements

• Proven experience in e-commerce operations, online retail, or a related field.


• Proficiency with e-commerce platforms (e.g., Shopify, Magento) and inventory management software.


• Excellent organizational skills and strong attention to detail.


• Ability to manage multiple tasks and prioritize effectively in a remote work environment.


• Strong communication and problem-solving skills.


• Reliable internet connection and a dedicated home office setup are mandatory.

Benefits

• Competitive annual salary and potential for performance-based bonuses.


• Full remote work arrangement, offering flexibility and work-life balance.


• Comprehensive health, dental, and vision insurance plans.


• Paid time off, including vacation, sick leave, and holidays.


• Opportunities for professional development and advancement in the e-commerce sector.