Online Retail Assistant (Remote)

Placements24; Upington; Hybrid; ZAR 167,000 - 234,000; Full time

Benefits offered by this job

Competitive salary

Remote work bonuses

Flexible hours

Career growth

Team environment

Job summary

Placements24 is seeking a dedicated Online Retail Assistant to join our fully remote team, supporting operations for our e-commerce presence. You will manage online orders and assist customers to ensure a seamless shopping experience.

You will respond to inquiries via email, chat and social media, update listings, and collaborate with the e-commerce team to improve the customer journey in a remote setup. This role is ideal for an organized communicator who enjoys fast-paced online retail.

Qualifications

• Experience in customer service, e-commerce, or online role.
• Excellent written and verbal communication.
• Ability to work independently in a remote setting.

Responsibilities

• Process and manage online customer orders with accuracy and timeliness.
• Respond to customer inquiries via email, chat, and social media.
• Assist customers with product information, order tracking, and returns/exchanges.
• Update product information and manage listings on the e-commerce platform.
• Collaborate with the e-commerce team to improve website functionality and customer journey.

Skills

Customer service

E-commerce

Communication skills

E-commerce platforms

Organizational skills

Remote work independence

Tools

E-commerce platforms

Job description

About the Role

Our client is looking for a dedicated and tech-savvy Online Retail Assistant to join their fully remote team, supporting operations for their e-commerce presence. This role is pivotal in managing online orders, assisting customers through digital channels, and ensuring a seamless online shopping experience. You will be a key point of contact for online customers, providing support and information. This position offers the flexibility of remote work and is ideal for an organized individual with excellent communication skills and a passion for online retail, contributing to the growth of their digital footprint from anywhere.

Key Responsibilities

• Process and manage online customer orders, ensuring accuracy and timeliness.
• Respond to customer inquiries via email, chat, and social media platforms promptly and professionally.
• Assist customers with product information, order tracking, and returns/exchanges.
• Update product information and manage listings on the e-commerce platform.
• Collaborate with the e-commerce team to improve website functionality and customer journey.

Requirements

• Proven experience in customer service, e-commerce, or a related online role.
• Excellent written and verbal communication skills.
• Proficiency with e-commerce platforms and online communication tools.
• Strong organizational skills and the ability to manage multiple tasks efficiently.
• Self-motivated with the ability to work independently in a remote setting.

Benefits

• Competitive salary with potential for remote work bonuses.
• Flexible working hours and the ability to work from anywhere.
• Opportunity to contribute to a growing online retail business.
• Training and professional development in e-commerce.
• Supportive and collaborative virtual team environment.