Remote E-commerce Customer Support Specialist

Placements24; Gqeberha; Hybrid; ZAR 112,000 - 201,000; Full time

Benefits offered by this job

Fully remote work opportunity

Competitive salary

Medical insurance

Job summary

Placements24 in South Africa is seeking a diligent Remote Customer Support Associate to join our fast-paced e-commerce team. You will provide first-line support to customers via email, chat and phone, and guide them through the purchasing process from the comfort of your home.

The role requires excellent English communication, a proactive attitude, reliable internet, and the ability to multitask in a virtual environment.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a customer support or call center role is preferred.
• Excellent written and verbal communication skills in English.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask and manage time effectively in a remote setting.
• Comfortable using various online tools and communication platforms.
• A proactive and positive attitude towards customer service.
• Must have a reliable internet connection and a dedicated workspace at home.

Responsibilities

• Handle customer inquiries via email, chat, and phone support channels.
• Provide accurate product information and guide customers through the purchasing process.
• Troubleshoot and resolve customer issues related to orders, shipping, and returns.
• Process refunds and exchanges according to company policy.
• Document customer interactions and feedback in the support system.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Escalate complex issues to the relevant departments for resolution.
• Contribute to maintaining high customer satisfaction scores.

Skills

Communication skills

Problem-solving

Multitasking

Remote work

Tools & platforms

Education

High school diploma

Job description

Placements24 in South Africa is seeking a diligent Remote Customer Support Associate to join our fast-paced e-commerce team. You will provide first-line support to customers via email, chat and phone, and guide them through the purchasing process from the comfort of your home.

The role requires excellent English communication, a proactive attitude, reliable internet, and the ability to multitask in a virtual environment.