Fully Remote Global Customer Support Specialist

Placements24; Bloemfontein; Hybrid; ZAR 83,000 - 138,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive hourly wage

Career advancement opportunities

Comprehensive training on products and

Company-provided equipment (laptop,

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist to assist a global customer base from a home office in South Africa. You will handle inquiries via email, chat, and phone, ensuring accurate information and timely resolutions while upholding service standards.

The role emphasizes empathy, strong communication, and the ability to work autonomously in a remote setting, with training and equipment provided by the company.

Qualifications

• Proven experience in a customer service or customer support role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with computers, internet navigation, and common office software.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Troubleshoot and resolve customer issues related to orders, accounts, and product information.
• Provide accurate information about products, services, and company policies.
• Process returns, exchanges, and refunds according to established procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify and elevate complex issues to the appropriate internal teams.
• Contribute to building and maintaining a comprehensive FAQ and knowledge base.
• Adhere to company service standards and performance metrics.
• Gather customer feedback and share insights to help improve products and services.
• Proactively assist customers to ensure a positive and satisfactory experience.

Skills

Customer support

English communication

Problem solving

Computer proficiency

Remote work

Internet access

Empathy

Adaptability

Self-management

SA work eligibility

Tools

CRM software

Job description

Placements24 is seeking a dedicated Remote Customer Support Specialist to assist a global customer base from a home office in South Africa. You will handle inquiries via email, chat, and phone, ensuring accurate information and timely resolutions while upholding service standards.

The role emphasizes empathy, strong communication, and the ability to work autonomously in a remote setting, with training and equipment provided by the company.