Remote E-commerce Customer Support Specialist

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 83,000 - 165,000; Full time

Benefits offered by this job

Remote position

Health insurance

Paid time off

Holiday pay

Career advancement

Training programs

Employee discounts

Job summary

Placements24 is seeking a dedicated Remote Customer Support Representative to join our expanding virtual team. You will manage inquiries via email, chat, and phone from a fully remote setup, delivering exceptional service and contributing to customer satisfaction and loyalty.

The ideal candidate has excellent communication skills, patience, and a problem-solving mindset. You will play a vital role in shaping brand perception for our global customer base while maintaining a proactive, organized

Qualifications

• Minimum high school diploma; college degree preferred where stated.
• Proven customer support experience, preferably in e-commerce or retail.
• Excellent written and verbal communication with a clear, concise tone.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and phone.
• Provide accurate information about products, services, orders, and shipping.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
• Process returns, exchanges, and refunds according to company policy.
• Identify and elevate priority issues to relevant departments for swift resolution.
• Maintain detailed records of customer interactions and actions taken.
• Contribute to team efforts by achieving related results as needed.
• Proactively seek solutions to customer problems and suggest process improvements.
• Adhere to company policies to ensure consistent service quality.

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Office software

Job description

Placements24 is seeking a dedicated Remote Customer Support Representative to join our expanding virtual team. You will manage inquiries via email, chat, and phone from a fully remote setup, delivering exceptional service and contributing to customer satisfaction and loyalty.

The ideal candidate has excellent communication skills, patience, and a problem-solving mindset. You will play a vital role in shaping brand perception for our global customer base while maintaining a proactive, organized