Remote E-commerce Support Specialist — Elevate CX

Placements24; Randburg; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote work

Competitive pay

Professional development

Supportive remote team

Job summary

Placements24 is seeking a highly organized Remote E-commerce Support Specialist to manage customer inquiries and issues across online platforms. You will ensure smooth order processing, resolve payments and shipping questions, and maintain CRM records from a home office in South Africa, including Randburg-based customers.

You will work with logistics and marketing teams to improve the online shopping experience and contribute to customer satisfaction and loyalty within a growing e-commerce

Qualifications

• Proven experience in customer support, e-commerce, or related field.
• Excellent written and verbal communication skills.
• Proficiency with e-commerce platforms and CRM systems.

Responsibilities

• Respond to customer inquiries via email, chat, and phone about orders and website navigation.
• Troubleshoot order placement, payment, shipping, and returns.
• Process and track online orders and update customers on status.
• Maintain accurate CRM records and collaborate with logistics and marketing.
• Assist with catalog descriptions, pricing, and availability.

Skills

Customer support

E-commerce platforms

CRM software

Education

High school diploma or equivalent

Job description

Placements24 is seeking a highly organized Remote E-commerce Support Specialist to manage customer inquiries and issues across online platforms. You will ensure smooth order processing, resolve payments and shipping questions, and maintain CRM records from a home office in South Africa, including Randburg-based customers.

You will work with logistics and marketing teams to improve the online shopping experience and contribute to customer satisfaction and loyalty within a growing e-commerce