Remote E‑commerce Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Flexible remote work

Professional growth

Home office stipend

Wellness programs

Supportive virtual team

Performance-based bonuses

Job summary

Placements24 is seeking a dedicated Customer Support Specialist for a fully remote position with ties to Mossel Bay, Western Cape. You will handle inquiries via email, chat and phone, resolve issues, and guide customers through our ecommerce platform.

Strong English communication, problem-solving, and the ability to work independently in a remote setup are essential. The role offers flexible hours and opportunity for growth within a forward-thinking team.

Qualifications

• Excellent verbal and written English communication.
• Experience in customer service, preferably ecommerce or online services.
• Ability to work independently and manage time effectively in a remote setting.
• Stable internet connection and dedicated remote workspace.

Responsibilities

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide comprehensive support regarding product features, order status, and account management.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Document all customer interactions and resolutions in the CRM system.
• Identify recurring issues and provide feedback to product and operations teams for improvement.
• Assist customers with navigating the platform and utilizing its features effectively.
• Maintain a high level of product knowledge to provide accurate information.
• Ensure customer satisfaction by offering personalized and empathetic support.
• Adhere to SLAs and company policies.
• Contribute to building a positive brand image through exceptional service delivery.

Skills

Customer service

Communication

Problem solving

Time management

Education

High school diploma

Further education

Tools

CRM software

General computer skills

Job description

Placements24 is seeking a dedicated Customer Support Specialist for a fully remote position with ties to Mossel Bay, Western Cape. You will handle inquiries via email, chat and phone, resolve issues, and guide customers through our ecommerce platform.

Strong English communication, problem-solving, and the ability to work independently in a remote setup are essential. The role offers flexible hours and opportunity for growth within a forward-thinking team.