Remote E-commerce Customer Support Specialist

Placements24

Stellenbosch

Hybrid

ZAR 180,000 - 240,000

Full time

9 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Performance bonuses

Health insurance

Paid time off

Career progression

Remote-friendly

Job summary

Placements24 is seeking a dedicated E-commerce Customer Service Representative to join our remote team. You will handle customer inquiries via email, chat, and phone, resolve issues, process orders, and maintain accurate CRM records to ensure a seamless online shopping experience for Stellenbosch customers and beyond.

The ideal candidate has proven customer service experience, excellent written and verbal communication, strong problem-solving skills, and the ability to work independently in a

Qualifications

Experience in customer service, preferably in e-commerce.
Excellent written and verbal communication skills.
Strong problem-solving and a customer-first attitude.
Proficiency with CRM software and online communication tools.
Ability to work independently in a remote setting.
Familiarity with online retail platforms and processes.

Responsibilities

Respond to customer inquiries via email, chat, and phone about orders and products.
Resolve complaints efficiently with a first-contact resolution aim.
Process online orders, returns, exchanges, and refunds per policy.
Provide accurate product information to help purchasing decisions.
Escalate complex issues to supervisors as needed.
Maintain detailed CRM records of interactions and transactions.

Skills

Customer service

Communication

Problem solving

CRM software

Remote work

Tools

CRM software

Job description

The ideal candidate has proven customer service experience, excellent written and verbal communication, strong problem-solving skills, and the ability to work independently in a

Get your free, confidential resume review.

or drag and drop your file here.