Fully Remote Customer Experience Specialist

Placements24; Stellenbosch; A distancia; ZAR 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote position

Competitive salary and benefits

Ongoing training and development

Be part of a dedicated and supportive远

Descripción de la vacante

Placements24 is seeking a dedicated Remote Customer Support Specialist for our online retail client. You will handle inquiries via email, chat, and phone, resolve issues, and guide customers through orders, returns, and shipping details from a home office.

You should be a clear communicator with strong problem-solving skills, comfortable using CRM systems, and able to work independently in a fast-paced, remote environment. Knowledge of Paarl or Western Cape customers is a plus.

Formación

• Proven experience in customer service or support, preferably in retail or e-commerce.
• Excellent written and verbal English communication.
• Strong problem-solving abilities and customer-centric mindset.
• Proficiency with CRM software and customer support platforms.
• Ability to multitask and work remotely with minimal supervision.
• High-speed internet and a suitable home office setup.
• Empathy, patience, and friendly demeanor.
• Knowledge of online retail processes (order tracking, returns) is a plus.
• Familiarity with Paarl/Western Cape retail landscape is helpful but not required.

Responsabilidades

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Resolve customer issues and complaints to ensure satisfaction.
• Provide information about products, orders, shipping, and returns.
• Process orders, returns, and exchanges per company policies.
• Document all customer interactions and resolutions in the CRM.
• Identify trends and provide feedback to relevant departments.
• Assist customers with navigating the e-commerce site and placing orders.
• Maintain up-to-date product knowledge.
• Adhere to SLAs and performance metrics.

Conocimientos

Customer service

Written and verbal communication

Problem-solving

Self-motivation

Time management

Herramientas

CRM software

Support platforms

Descripción del empleo

Placements24 is seeking a dedicated Remote Customer Support Specialist for our online retail client. You will handle inquiries via email, chat, and phone, resolve issues, and guide customers through orders, returns, and shipping details from a home office.

You should be a clear communicator with strong problem-solving skills, comfortable using CRM systems, and able to work independently in a fast-paced, remote environment. Knowledge of Paarl or Western Cape customers is a plus.