Remote Customer Support Coordinator for E‑commerce

Placements24; Upington; Hybrid; ZAR 180,000 - 240,000; Part time

Benefits offered by this job

Competitive contractor rate

Fully remote work

Flexible working hours

Remote team collaboration

Job summary

Placements24 is seeking a highly organized Customer Support Coordinator to join a fully remote team. The role focuses on managing customer inquiries, tracking tickets in CRM, and coordinating with internal departments for timely resolutions.

The successful candidate will handle multiple channels, maintain documentation, and deliver a positive customer experience in a fast-paced e-commerce environment. Remote work flexibility is offered with potential focus on Upington, Northern Cape.

Qualifications

• High school diploma or equivalent; administration certification is a plus.
• 1–3 years of customer support, administration, or coordination experience.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Proficiency with helpdesk software, CRM systems, and standard office tools.
• Ability to multitask and manage competing priorities in a remote setting.

Responsibilities

• Coordinate incoming customer support requests across email, chat, and phone.
• Assign tickets to team members and track progress.
• Prioritize requests based on urgency and impact.
• Communicate updates to customers effectively.
• Liaise with logistics, sales, and technical teams to resolve issues.

Skills

Customer support

Administration

Coordination

CRM systems

Helpdesk software

Communication

Time management

Education

High school diploma

Administration certificate

Tools

MS Office

CRM software

Ticketing system

Job description

Placements24 is seeking a highly organized Customer Support Coordinator to join a fully remote team. The role focuses on managing customer inquiries, tracking tickets in CRM, and coordinating with internal departments for timely resolutions.

The successful candidate will handle multiple channels, maintain documentation, and deliver a positive customer experience in a fast-paced e-commerce environment. Remote work flexibility is offered with potential focus on Upington, Northern Cape.