Remote Customer Experience Specialist

Placements24; Pietermaritzburg; Ibrido; ZAR 68.000 - 83.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work setup

Career development

Remote team culture

Training programs

Paid time off

Descrizione del lavoro

Placements24 in South Africa is seeking a Remote Customer Support Specialist to join a growing digital services team. This fully remote role allows you to work from anywhere in South Africa, including Pietermaritzburg, while delivering high-quality help and ensuring customer satisfaction.

You will handle email, chat and phone inquiries, troubleshoot issues, guide users through solutions, and document interactions in the CRM.

Competenze

• Proven experience in customer service or technical support is preferred.

Mansioni

• Provide high-quality customer support via email, chat, and phone, addressing inquiries and resolving issues promptly and efficiently.
• Troubleshoot technical problems and guide customers through step-by-step solutions.
• Escalate complex issues to the appropriate departments when necessary, ensuring clear documentation and follow-up.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Proactively identify opportunities to improve the customer experience and suggest process enhancements.
• Educate customers on product features, services and best practices.
• Collaborate with team members to share knowledge and best practices for effective product resolution.
• Achieve and exceed performance metrics related to customer satisfaction, response times, and resolution rates.
• Stay up to date with product updates and company policies to provide accurate information.

Descrizione del lavoro

Placements24 in South Africa is seeking a Remote Customer Support Specialist to join a growing digital services team. This fully remote role allows you to work from anywhere in South Africa, including Pietermaritzburg, while delivering high-quality help and ensuring customer satisfaction.

You will handle email, chat and phone inquiries, troubleshoot issues, guide users through solutions, and document interactions in the CRM.