Remote Customer Experience Specialist

Placements24; East London; Hybrid; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Fully remote work

Training provided

Job summary

Placements24 in South Africa is seeking a friendly Customer Service Representative to join a remote support team serving customers nationwide, including East London. You’ll handle inquiries via phone, email, and chat, resolve issues, and guide customers through product information and policies.

The role emphasizes excellent communication, empathy, and problem-solving in a fast-paced retail context, with full remote work and opportunities for career growth through the company.

Qualifications

• Previous experience in customer service, preferably in a retail or call center environment.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and ticketing systems.
• Ability to multitask and manage time effectively in a fast-paced environment.
• High school diploma or equivalent; some college education is a plus.
• Reliable internet connection and a dedicated, quiet workspace for remote work.
• A patient, friendly, and professional attitude towards customers.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Provide information about products, services, order status, and company policies.
• Resolve customer complaints and issues effectively, escalating complex cases as needed.
• Process returns, exchanges, and refunds according to company procedures.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Adhere to all company service standards and operational guidelines.
• Assist customers in navigating the company's website and online ordering process.

Skills

Customer service exp

Verbal communication

Written communication

Active listening

Problem solving

CRM software

Time management

Remote readiness

Professional attitude

Education

High school diploma

Some college education

Tools

CRM software

Job description

Placements24 in South Africa is seeking a friendly Customer Service Representative to join a remote support team serving customers nationwide, including East London. You’ll handle inquiries via phone, email, and chat, resolve issues, and guide customers through product information and policies.

The role emphasizes excellent communication, empathy, and problem-solving in a fast-paced retail context, with full remote work and opportunities for career growth through the company.