Remote E-commerce Customer Support Specialist

Placements24; Randburg; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Fully remote work

Training provided

Career development

Remote team environment

Work-life balance

Job summary

Placements24 is seeking an E-commerce Customer Support Specialist to join a fully remote team. You will handle inquiries via email, chat, and potentially phone, resolving issues, and providing product/order information with a customer-centric approach. Experience in SA e-commerce context is preferred.

The role emphasizes effective CRM usage, issue resolution, and ongoing process improvement, contributing to customer satisfaction and loyalty in a fast-paced online retail environment.

Qualifications

• Previous experience in customer service, preferably in an e-commerce or retail environment.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-centric approach.

Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and other designated channels.
• Provide accurate information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues effectively and efficiently, escalating complex problems when necessary.
• Process order modifications, cancellations, and returns according to company policy.
• Maintain customer records and document all interactions in the CRM system.
• Identify and report recurring customer issues or feedback to management.

Skills

CRM software

Customer service

Written & verbal English

Problem solving

Time management

Remote work discipline

E-commerce experience

Education

High school diploma or equivalent

Customer service certification (plus)

Tools

Help desk software

CRM systems

Job description

Placements24 is seeking an E-commerce Customer Support Specialist to join a fully remote team. You will handle inquiries via email, chat, and potentially phone, resolving issues, and providing product/order information with a customer-centric approach. Experience in SA e-commerce context is preferred.

The role emphasizes effective CRM usage, issue resolution, and ongoing process improvement, contributing to customer satisfaction and loyalty in a fast-paced online retail environment.