Remote Customer Support Specialist

Placements24; Rustenburg; Hybrid; ZAR 112,000 - 201,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote

Equipment provided

Career development

Online team events

Job summary

Placements24 is seeking a Remote Customer Service Representative to join their fully distributed team, supporting customers across South Africa from a home office. You will handle inquiries, resolve issues, and ensure a positive experience.

This role prioritizes clear communication, timely responses, and collaboration with supervisors via online tools. Fully remote setup and equipment are provided to help you excel and grow within the company.

Qualifications

• Experience in customer service, call center or helpdesk environments.
• Exceptional verbal and written communication skills.
• Strong time management and prioritization in a remote setting.
• Proficient with standard computer applications and quick to learn new software.
• Dedicated home office with a stable internet connection.
• Positive attitude and genuine desire to help customers.

Responsibilities

• Handle inbound customer calls, emails, and chat messages with accurate information and solutions.
• Troubleshoot customer problems, identify root causes and implement resolutions.
• Maintain detailed records of customer interactions in the designated system.
• Follow scripts and company policies while delivering personalized service.
• Collaborate with team members and supervisors on complex cases.
• Proactively enhance customer understanding of products/services.

Skills

Customer service

Communication

Time management

Remote work

Job description

Placements24 is seeking a Remote Customer Service Representative to join their fully distributed team, supporting customers across South Africa from a home office. You will handle inquiries, resolve issues, and ensure a positive experience.

This role prioritizes clear communication, timely responses, and collaboration with supervisors via online tools. Fully remote setup and equipment are provided to help you excel and grow within the company.