Remote Customer Support Specialist

Placements24; Centurion; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Equipment provided

Team collaboration events

Career growth

Job summary

Placements24 is seeking a Remote Customer Service Agent to join its fully remote team, delivering high‑level support to customers nationwide from a home office in Centurion or anywhere in SA. You will be the first point of contact for inquiries and issues, ensuring timely, professional assistance.

You’ll handle multi‑channel communications, maintain accurate records, and collaborate with the remote team to improve knowledge bases and service quality.

Qualifications

• Previous experience in a customer service or call center environment is essential.
• Excellent written and verbal communication skills, with a professional tone.
• Comfortable working with various software applications and technology, including remote work tools.
• Ability to manage time effectively and work autonomously with minimal supervision.
• A dedicated home office setup with reliable high-speed internet access.

Responsibilities

• Deliver outstanding customer service through remote channels (phone, email, chat).
• Address customer concerns, provide product information, and resolve issues.
• Maintain accurate customer records and interaction logs in the systems.
• Proactively identify customer needs and suggest solutions or services.
• Collaborate with remote team members and supervisors to achieve team objectives.
• Contribute to knowledge base articles and support documentation.

Skills

Customer service experience

Excellent communication

Time management

Autonomous work style

Home office setup

Education

High school diploma

Degree advantageous

Tools

CRM software

Remote work tools

Internet reliability

Job description

Placements24 is seeking a Remote Customer Service Agent to join its fully remote team, delivering high‑level support to customers nationwide from a home office in Centurion or anywhere in SA. You will be the first point of contact for inquiries and issues, ensuring timely, professional assistance.

You’ll handle multi‑channel communications, maintain accurate records, and collaborate with the remote team to improve knowledge bases and service quality.